Montowese Center for Health & Rehabilitation
163 Quinnipiac Avenue · North Haven, CT · 06473 · 2036243303
120 certified beds For profit - Limited Liability company Chain: National Health Care Associates
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.89 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.52 | 0.55–0.75 |
| Weekend hours / resident-day | 3.41 | ≈ weekday level |
| Nursing turnover / year | 46% | median 45% |
| Fines (3-yr window) | 1 · $10,033 |
Inspection citations (80 in the current record)
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Potential for harm · D January 27, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Past Non-Compliance · Resident Assessment and Care Planning
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Potential for harm · E May 22, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 5, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 12, 2025 · Resident Assessment and Care Planning
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Actual harm · G January 15, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 23, 2024 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected January 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · E October 24, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 5, 2024 · Resident Rights
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Potential for harm · D October 24, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · E October 24, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 5, 2024 · Quality of Life and Care
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Potential for harm · E October 24, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected December 5, 2024 · Quality of Life and Care
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Potential for harm · D October 24, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 5, 2024 · Quality of Life and Care
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Potential for harm · E October 24, 2024
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected December 5, 2024 · Nursing and Physician Services
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Potential for harm · E October 24, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected December 5, 2024 · Pharmacy Service
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Potential for harm · E October 24, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected December 5, 2024 · Environmental
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Potential for harm · E October 24, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 5, 2024 · Infection Control
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Potential for harm · E October 24, 2024 · found via complaint
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected December 5, 2024 · Infection Control
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Potential for harm · D September 30, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 11, 2024 · Resident Rights
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Potential for harm · D September 30, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 11, 2024 · Quality of Life and Care
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Potential for harm · D July 17, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 26, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 23, 2024 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected July 3, 2024 · Resident Rights
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Potential for harm · D May 23, 2024 · found via complaint
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected July 3, 2024 · Resident Rights
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Potential for harm · D May 23, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 3, 2024 · Resident Rights
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Potential for harm · E May 23, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected July 3, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 23, 2024 · found via complaint
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected July 3, 2024 · Resident Rights
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Potential for harm · D May 23, 2024 · found via complaint
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected July 3, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 23, 2024 | Fine | $10,033 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075017 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.