Monterey Palms Health Care Center
44610 Monterey Avenue · Palm Desert, CA · 92260 · 7607767700
99 certified beds For profit - Limited Liability company Chain: Mariner Health Care
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 73 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
RN staffing in the bottom 10% nationally
0.29 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.23 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.29 | 0.55–0.75 |
| Weekend hours / resident-day | 3.91 | ≈ weekday level |
| Nursing turnover / year | 36% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (30 in the current record)
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Potential for harm · D January 29, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 28, 2026 · Resident Rights
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Potential for harm · E June 13, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 25, 2025 · Pharmacy Service
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Potential for harm · E June 13, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 25, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 31, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 31, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 28, 2025 · Quality of Life and Care
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Potential for harm · D January 31, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 28, 2025 · Pharmacy Service
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Potential for harm · E January 31, 2025
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected February 28, 2025 · Nutrition and Dietary
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Potential for harm · E January 31, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected February 28, 2025 · Nutrition and Dietary
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Potential for harm · E January 31, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected February 28, 2025 · Nutrition and Dietary
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Potential for harm · D January 31, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected February 28, 2025 · Nutrition and Dietary
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Potential for harm · E January 31, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 28, 2025 · Nutrition and Dietary
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Potential for harm · D January 31, 2025
Dispose of garbage and refuse properly.
Corrected February 28, 2025 · Nutrition and Dietary
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Potential for harm · D January 31, 2025
Provide and implement an infection prevention and control program.
Corrected February 28, 2025 · Infection Control
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Potential for harm · D July 2, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected July 17, 2024 · Resident Rights
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Potential for harm · D April 19, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected May 3, 2024 · Resident Rights
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Potential for harm · D March 21, 2024 · found via complaint
Dispose of garbage and refuse properly.
Corrected April 8, 2024 · Nutrition and Dietary
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Potential for harm · D December 11, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 27, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 9, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 11, 2023 · Quality of Life and Care
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Potential for harm · E September 14, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 20, 2023 · Resident Rights
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Potential for harm · D March 6, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 6, 2023 · Resident Assessment and Care Planning
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Potential for harm · D March 6, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 6, 2023 · Quality of Life and Care
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Potential for harm · E March 6, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 6, 2023 · Pharmacy Service
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Potential for harm · D March 6, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 6, 2023 · Nutrition and Dietary
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Potential for harm · D September 26, 2019
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 22, 2019 · Resident Assessment and Care Planning
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Potential for harm · E September 26, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 22, 2019 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555403 · certified since December 8, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.