Mineral Springs
1251 White Mountain Highway · North Conway, NH · 03860 · 6033567294
87 certified beds For profit - Limited Liability company Chain: 603 Healthcare
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 4.24 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.96 | 0.55–0.75 |
| Weekend hours / resident-day | 3.75 | ≈ weekday level |
| Nursing turnover / year | 45% | median 45% |
| Fines (3-yr window) | 2 · $32,148 |
Inspection citations (27 in the current record)
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Potential for harm · D August 7, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected September 16, 2025 · Quality of Life and Care
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Potential for harm · D February 21, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 5, 2025 · Resident Rights
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Potential for harm · D February 21, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected March 21, 2025 · Resident Rights
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Potential for harm · D February 21, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 21, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected March 18, 2025 · Nursing and Physician Services
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Potential for harm · D February 21, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 28, 2025 · Pharmacy Service
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Potential for harm · D February 21, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 12, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected October 29, 2024 · Resident Rights
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Potential for harm · D September 12, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 1, 2024 · Resident Rights
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Potential for harm · E September 12, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 12, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 12, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected November 7, 2024 · Quality of Life and Care
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Potential for harm · D September 12, 2024
Provide activities to meet all resident's needs.
Corrected November 5, 2024 · Quality of Life and Care
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Potential for harm · E September 12, 2024
Ensure the activities program is directed by a qualified professional.
Corrected October 5, 2024 · Quality of Life and Care
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Potential for harm · D September 12, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 1, 2024 · Quality of Life and Care
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Potential for harm · D September 12, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected November 5, 2024 · Pharmacy Service
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Potential for harm · D September 12, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected October 12, 2024 · Pharmacy Service
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Potential for harm · D September 12, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 25, 2024 · Pharmacy Service
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Potential for harm · F September 12, 2024
Provide and implement an infection prevention and control program.
Corrected October 4, 2024 · Infection Control
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Potential for harm · E September 12, 2024
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected November 4, 2024 · Infection Control
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Potential for harm · F September 12, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected November 5, 2024 · Nursing and Physician Services
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No harm found · C September 12, 2024
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected October 23, 2024 · Administration
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Immediate jeopardy · J May 30, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 2, 2024 · Quality of Life and Care
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Potential for harm · D February 1, 2024 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected February 28, 2024 · Resident Rights
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Potential for harm · D November 8, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 4, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 8, 2023 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 4, 2023 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 30, 2024 | Fine | $16,801 |
| September 13, 2023 | Fine | $15,347 |
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305084 · certified since February 12, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.