Mill Run Care Center
3399 Mill Run Drive · Hilliard, OH · 43026 · 6145273000
66 certified beds For profit - Limited Liability company Chain: Optalis Health & Rehabilitation
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- 3 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$91,350 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
66% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.17 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.69 | 0.55–0.75 |
| Weekend hours / resident-day | 3.70 | ≈ weekday level |
| Nursing turnover / year | 66% | median 45% |
| Fines (3-yr window) | 1 · $91,350 |
Inspection citations (33 in the current record)
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Actual harm · G September 10, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 7, 2025 · Quality of Life and Care
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Actual harm · G September 10, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 7, 2025 · Quality of Life and Care
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Potential for harm · D September 10, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 7, 2025 · Resident Rights
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Potential for harm · E September 10, 2025
Honor the resident's right to manage his or her financial affairs.
Corrected October 7, 2025 · Resident Rights
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Potential for harm · D September 10, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected October 7, 2025 · Resident Rights
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Potential for harm · D September 10, 2025
Ensure each resident receives an accurate assessment.
Corrected October 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 10, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected October 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 10, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 10, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 7, 2025 · Quality of Life and Care
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Potential for harm · E September 10, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected October 7, 2025 · Quality of Life and Care
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Potential for harm · D September 10, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 7, 2025 · Quality of Life and Care
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Potential for harm · D September 10, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected October 7, 2025 · Quality of Life and Care
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Potential for harm · D September 10, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected October 7, 2025 · Pharmacy Service
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Potential for harm · D September 10, 2025
Provide or obtain dental services for each resident.
Corrected October 7, 2025 · Quality of Life and Care
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Potential for harm · F September 10, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 7, 2025 · Nutrition and Dietary
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Potential for harm · E September 10, 2025
Provide and implement an infection prevention and control program.
Corrected October 7, 2025 · Infection Control
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Potential for harm · D September 10, 2025
Ensure that paid feeding assistants have the training they need.
Corrected October 7, 2025 · Nursing and Physician Services
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Potential for harm · D September 10, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected October 7, 2025 · Pharmacy Service
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Actual harm · G March 27, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 14, 2025 · Quality of Life and Care
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Potential for harm · D March 27, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 14, 2025 · Quality of Life and Care
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Potential for harm · D March 27, 2025 · found via complaint
Provide appropriate foot care.
Corrected April 14, 2025 · Quality of Life and Care
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Potential for harm · F April 24, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 3, 2024 · Nutrition and Dietary
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Potential for harm · E March 6, 2024 · found via complaint
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected March 29, 2024 · Nutrition and Dietary
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Potential for harm · D May 4, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 22, 2023 · Resident Rights
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Potential for harm · D May 4, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 22, 2023 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 10, 2025 | Fine | $91,350 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366142 · certified since August 19, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.