Milan Health Care Center
52435 Infirmary Road · Milan, MO · 63556 · 6602654032
100 certified beds For profit - Corporation Chain: Reliant Care Management
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing levels are well below research benchmarks for safe care.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
RN staffing in the bottom 10% nationally
0.14 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Total nurse staffing below 3.0 hours per resident-day
1.80 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 1.80 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.14 | 0.55–0.75 |
| Weekend hours / resident-day | 1.81 | ≈ weekday level |
| Nursing turnover / year | 53% | median 45% |
| Fines (3-yr window) | 1 · $49,897 |
Inspection citations (45 in the current record)
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Actual harm · G October 30, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Past Non-Compliance · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E July 10, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected July 28, 2025 · Nursing and Physician Services
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Potential for harm · F July 10, 2025 · found via complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected July 28, 2025 · Nursing and Physician Services
-
Potential for harm · D May 23, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E May 23, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected July 28, 2025 · Nursing and Physician Services
-
Potential for harm · F May 23, 2025 · found via complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected July 28, 2025 · Nursing and Physician Services
-
Potential for harm · D March 5, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected April 22, 2025 · Resident Rights
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Potential for harm · E March 5, 2025
Assess the resident when there is a significant change in condition
Corrected April 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 5, 2025
Ensure each resident receives an accurate assessment.
Corrected April 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 5, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 5, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 22, 2025 · Quality of Life and Care
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Potential for harm · D March 5, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected April 22, 2025 · Quality of Life and Care
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Potential for harm · E March 5, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected April 22, 2025 · Nursing and Physician Services
-
Potential for harm · F March 5, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected April 22, 2025 · Nursing and Physician Services
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Potential for harm · E March 5, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 22, 2025 · Nutrition and Dietary
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Potential for harm · F March 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 22, 2025 · Nutrition and Dietary
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Potential for harm · E March 5, 2025
Provide and implement an infection prevention and control program.
Corrected April 22, 2025 · Infection Control
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Immediate jeopardy · J January 22, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 20, 2025 · Quality of Life and Care
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Potential for harm · D October 17, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 15, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 17, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected November 15, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 2, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 11, 2024 · Quality of Life and Care
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Potential for harm · D May 7, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 14, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 7, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected June 14, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 28, 2023 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected December 15, 2023 · Resident Rights
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Potential for harm · E June 13, 2023
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected July 20, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 22, 2025 | Fine | $49,897 |
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 265238 · certified since May 4, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.