Marquardt Memorial Manor
1020 Hill St · Watertown, WI · 53098 · 9202610400
140 certified beds Non profit - Corporation Chain: Illuminus
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.07 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.75 | 0.55–0.75 |
| Weekend hours / resident-day | 2.81 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | 1 · $26,312 |
Inspection citations (44 in the current record)
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Potential for harm · E February 25, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected March 15, 2026 · Resident Rights
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Potential for harm · D February 25, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected March 15, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 25, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 15, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 25, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 15, 2026 · Quality of Life and Care
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Potential for harm · D February 25, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected March 15, 2026 · Quality of Life and Care
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Potential for harm · D February 25, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected March 15, 2026 · Pharmacy Service
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Potential for harm · E February 25, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 15, 2026 · Pharmacy Service
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Potential for harm · F February 25, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 15, 2026 · Nutrition and Dietary
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Potential for harm · D February 25, 2026
Provide and implement an infection prevention and control program.
Corrected March 15, 2026 · Infection Control
-
Potential for harm · D February 4, 2026 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected March 4, 2026 · Resident Rights
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Potential for harm · D February 4, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 4, 2026 · Quality of Life and Care
-
Potential for harm · D February 4, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 4, 2026 · Quality of Life and Care
-
Potential for harm · D February 4, 2026 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 4, 2026 · Quality of Life and Care
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Potential for harm · D February 4, 2026 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 4, 2026 · Quality of Life and Care
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Potential for harm · D October 6, 2025 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 17, 2025 · Resident Rights
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Potential for harm · D October 6, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 17, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 6, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 17, 2025 · Infection Control
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Actual harm · G April 10, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 24, 2025 · Quality of Life and Care
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Potential for harm · D April 10, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 24, 2025 · Infection Control
-
Potential for harm · D March 6, 2025 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected April 1, 2025 · Quality of Life and Care
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Potential for harm · E March 6, 2025 · found via complaint
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected April 1, 2025 · Administration
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Actual harm · G September 26, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 28, 2024 · Quality of Life and Care
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Actual harm · G September 26, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 28, 2024 · Quality of Life and Care
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Potential for harm · D September 26, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected October 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 26, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 28, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 10, 2025 | Fine | $26,312 |
| April 10, 2025 | Payment Denial | 15 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525543 · certified since August 1, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.