Maclay Healthcare Center
12831 Maclay Street · Sylmar, CA · 91342 · 8183614455
141 certified beds For profit - Limited Liability company Chain: Serrano Group
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $249,623 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
5 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$249,623 in federal fines in the last 24 months
4 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.20 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.43 | 0.55–0.75 |
| Weekend hours / resident-day | 3.83 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | 6 · $365,068 |
Inspection citations (193 in the current record)
-
Actual harm · G April 29, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Deficient, Provider has no plan of correction · Quality of Life and Care
-
Potential for harm · D April 29, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Deficient, Provider has no plan of correction · Resident Assessment and Care Planning
-
Potential for harm · E April 29, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Deficient, Provider has no plan of correction · Quality of Life and Care
-
Potential for harm · E April 29, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Deficient, Provider has no plan of correction · Resident Assessment and Care Planning
-
Potential for harm · D April 14, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 24, 2026 · Resident Rights
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Potential for harm · E April 14, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 24, 2026 · Resident Assessment and Care Planning
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Potential for harm · E April 14, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 24, 2026 · Quality of Life and Care
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Potential for harm · D April 14, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 24, 2026 · Pharmacy Service
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Potential for harm · D April 14, 2026 · found via complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected April 24, 2026 · Pharmacy Service
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Potential for harm · E March 3, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 27, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 3, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 27, 2026 · Resident Assessment and Care Planning
-
Potential for harm · E March 3, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 27, 2026 · Resident Assessment and Care Planning
-
Immediate jeopardy · K January 16, 2026
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected February 12, 2026 · Nutrition and Dietary
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Potential for harm · D January 16, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 12, 2026 · Resident Rights
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Potential for harm · D January 16, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected February 12, 2026 · Resident Rights
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Potential for harm · D January 16, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected February 12, 2026 · Resident Rights
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Potential for harm · D January 16, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 12, 2026 · Resident Rights
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Potential for harm · E January 16, 2026
Keep residents' personal and medical records private and confidential.
Corrected February 12, 2026 · Resident Rights
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Potential for harm · E January 16, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 12, 2026 · Resident Rights
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Potential for harm · E January 16, 2026
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected February 12, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 16, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected February 12, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 16, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected February 12, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 16, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 12, 2026 · Resident Assessment and Care Planning
-
Potential for harm · E January 16, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 12, 2026 · Resident Assessment and Care Planning
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Potential for harm · E January 16, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 12, 2026 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 16, 2026 | Fine | $67,315 |
| January 16, 2026 | Payment Denial | 38 days |
| March 22, 2025 | Fine | $52,142 |
| March 22, 2025 | Payment Denial | 20 days |
| October 11, 2024 | Fine | $17,660 |
| October 11, 2024 | Fine | $112,506 |
| October 11, 2024 | Payment Denial | 14 days |
| June 7, 2024 | Fine | $86,623 |
| June 7, 2024 | Payment Denial | 6 days |
| August 23, 2023 | Fine | $28,822 |
| August 23, 2023 | Payment Denial | 31 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555583 · certified since December 1, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.