Loft Rehab & Nursing of Normal
510 Broadway · Normal, IL · 61761 · 3094524406
116 certified beds For profit - Limited Liability company Chain: The Loft Rehabilitation and Nursing
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $151,320 in fines in the last 24 months.
- 10 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
6 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$151,320 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.31 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.65 | 0.55–0.75 |
| Weekend hours / resident-day | 3.01 | ≈ weekday level |
| Nursing turnover / year | 56% | median 45% |
| Fines (3-yr window) | 4 · $354,725 |
Inspection citations (81 in the current record)
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Actual harm · G April 1, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 28, 2026 · Resident Rights
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Actual harm · G April 1, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 28, 2026 · Quality of Life and Care
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Potential for harm · F April 1, 2026 · found via complaint
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected April 28, 2026 · Nutrition and Dietary
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Potential for harm · F April 1, 2026 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected April 28, 2026 · Nutrition and Dietary
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Potential for harm · F April 1, 2026 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 28, 2026 · Nutrition and Dietary
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Potential for harm · F April 1, 2026 · found via complaint
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected April 28, 2026 · Nutrition and Dietary
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Potential for harm · E April 1, 2026 · found via complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected April 28, 2026 · Administration
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Potential for harm · D April 1, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 28, 2026 · Infection Control
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Actual harm · G February 18, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 28, 2026 · Quality of Life and Care
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Actual harm · G February 18, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 18, 2026 · Quality of Life and Care
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Potential for harm · D February 18, 2026 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected March 16, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 18, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 16, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 18, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 16, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 2, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 28, 2026 · Resident Rights
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Potential for harm · D January 2, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 26, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 2, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 26, 2026 · Quality of Life and Care
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Potential for harm · E January 2, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 26, 2026 · Resident Assessment and Care Planning
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Actual harm · G December 1, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 28, 2026 · Resident Rights
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Potential for harm · D December 1, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 18, 2026 · Quality of Life and Care
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Potential for harm · D December 1, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected December 30, 2025 · Pharmacy Service
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Potential for harm · D July 29, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 24, 2025 · Pharmacy Service
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Potential for harm · E July 29, 2025 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected August 24, 2025 · Environmental
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Actual harm · G June 2, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 24, 2025 · Quality of Life and Care
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Potential for harm · D May 6, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · F May 6, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 30, 2025 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 1, 2025 | Fine | $151,320 |
| December 1, 2025 | Payment Denial | 119 days |
| June 24, 2024 | Fine | $12,356 |
| June 24, 2024 | Fine | $85,859 |
| June 24, 2024 | Payment Denial | 52 days |
| September 27, 2023 | Fine | $105,190 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 145031 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.