Life Care Center of Wilbraham
2399 Boston Road · Wilbraham, MA · 01095 · 4135963111
123 certified beds For profit - Partnership Chain: Life Care Centers of America
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.81 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.68 | 0.55–0.75 |
| Weekend hours / resident-day | 3.38 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (33 in the current record)
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Potential for harm · D March 12, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 9, 2025 · Resident Rights
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Potential for harm · D March 12, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected April 9, 2025 · Resident Rights
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Potential for harm · D March 12, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 9, 2025 · Resident Rights
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Potential for harm · D March 12, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 12, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 9, 2025 · Quality of Life and Care
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Potential for harm · D March 12, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 9, 2025 · Quality of Life and Care
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Potential for harm · D March 12, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected April 9, 2025 · Quality of Life and Care
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Potential for harm · D March 12, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected April 9, 2025 · Quality of Life and Care
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Potential for harm · D March 12, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected April 9, 2025 · Pharmacy Service
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Potential for harm · D March 12, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 9, 2025 · Pharmacy Service
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Potential for harm · E March 12, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 9, 2025 · Nutrition and Dietary
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Potential for harm · D March 12, 2025
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected April 9, 2025 · Administration
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Potential for harm · E March 12, 2025
Provide and implement an infection prevention and control program.
Corrected April 9, 2025 · Infection Control
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No harm found · B March 12, 2025
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected April 9, 2025 · Resident Rights
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Potential for harm · D December 15, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 31, 2024 · Resident Rights
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Potential for harm · E December 15, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected January 31, 2024 · Resident Rights
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Potential for harm · D December 15, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 31, 2024 · Resident Assessment and Care Planning
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Potential for harm · D December 15, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 31, 2024 · Resident Assessment and Care Planning
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Potential for harm · D December 15, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected January 31, 2024 · Pharmacy Service
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Potential for harm · D December 15, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 31, 2024 · Pharmacy Service
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Potential for harm · D December 15, 2023
Provide and implement an infection prevention and control program.
Corrected January 31, 2024 · Infection Control
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Potential for harm · D December 15, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected January 31, 2024 · Infection Control
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No harm found · C December 15, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 31, 2024 · Nutrition and Dietary
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Potential for harm · D May 13, 2022
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected June 16, 2022 · Resident Rights
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Potential for harm · D May 13, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected June 16, 2022 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225543 · certified since December 12, 1991. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.