Kirtland Woods of Journey
9685 Chillicothe Rd · Kirtland, OH · 44094 · 4402568100
177 certified beds For profit - Individual Chain: Journey Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 4 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
99% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.15 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.50 | 0.55–0.75 |
| Weekend hours / resident-day | 2.87 | ≈ weekday level |
| Nursing turnover / year | 99% | median 45% |
| Fines (3-yr window) | 2 · $314,178 |
Inspection citations (52 in the current record)
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Potential for harm · D July 29, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 21, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D July 29, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 21, 2024 · Resident Assessment and Care Planning
-
Potential for harm · F July 29, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 21, 2024 · Infection Control
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Potential for harm · D July 29, 2024 · found via complaint
Ensure resident rooms meet each resident's needs.
Corrected August 21, 2024 · Environmental
-
Potential for harm · E July 29, 2024 · found via complaint
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Corrected August 21, 2024 · Environmental
-
Potential for harm · F July 29, 2024 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected August 21, 2024 · Environmental
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Potential for harm · D June 18, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected July 29, 2024 · Resident Rights
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Potential for harm · D June 18, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected July 29, 2024 · Resident Rights
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Potential for harm · D June 18, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 29, 2024 · Resident Rights
-
Potential for harm · F June 18, 2024 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected August 21, 2024 · Environmental
-
Actual harm · G May 2, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 29, 2024 · Quality of Life and Care
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Actual harm · G May 2, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 29, 2024 · Quality of Life and Care
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Potential for harm · E May 2, 2024
Honor the resident's right to manage his or her financial affairs.
Corrected July 29, 2024 · Resident Rights
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Potential for harm · F May 2, 2024
Observe each nurse aide's job performance and give regular training.
Corrected July 29, 2024 · Nursing and Physician Services
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Potential for harm · D May 2, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected August 21, 2024 · Nutrition and Dietary
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Potential for harm · D May 2, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected July 29, 2024 · Infection Control
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Potential for harm · E May 2, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected July 29, 2024 · Infection Control
-
Potential for harm · E May 2, 2024 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected July 29, 2024 · Resident Assessment and Care Planning
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Potential for harm · E May 2, 2024 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected July 29, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 2, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 29, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 2, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 2, 2024 · found via complaint
Provide activities to meet all resident's needs.
Corrected July 29, 2024 · Quality of Life and Care
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Potential for harm · F May 2, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 21, 2024 · Pharmacy Service
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Potential for harm · F May 2, 2024 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected July 29, 2024 · Nutrition and Dietary
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Potential for harm · F May 2, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 29, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 2, 2024 | Fine | $162,637 |
| May 2, 2024 | Payment Denial | 83 days |
| July 20, 2023 | Fine | $151,541 |
| July 20, 2023 | Payment Denial | 76 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365290 · certified since June 4, 1973. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.