Inn at Quail Haven Village
155 Blake Boulevard · Pinehurst, NC · 28374 · 9102952294
35 certified beds For profit - Limited Liability company Chain: Liberty Senior Living Part of a CCRC
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 4.11 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.60 | 0.55–0.75 |
| Weekend hours / resident-day | 3.42 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
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Potential for harm · D June 19, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected July 7, 2025 · Quality of Life and Care
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Potential for harm · E June 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 7, 2025 · Nutrition and Dietary
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Potential for harm · D June 19, 2025
Provide and implement an infection prevention and control program.
Corrected July 7, 2025 · Infection Control
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Potential for harm · D June 19, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected July 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 5, 2024 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected November 21, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 5, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G March 23, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 11, 2023 · Quality of Life and Care
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Potential for harm · E March 23, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected April 11, 2023 · Resident Rights
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Potential for harm · D March 23, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 11, 2023 · Quality of Life and Care
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Potential for harm · D March 23, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 11, 2023 · Quality of Life and Care
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Potential for harm · D March 23, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected April 11, 2023 · Quality of Life and Care
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Potential for harm · D March 23, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 11, 2023 · Quality of Life and Care
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Potential for harm · D March 23, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Corrected April 11, 2023 · Quality of Life and Care
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Potential for harm · F March 23, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 11, 2023 · Nutrition and Dietary
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Potential for harm · D March 23, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 11, 2023 · Resident Assessment and Care Planning
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Potential for harm · E March 23, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected April 11, 2023 · Administration
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Potential for harm · D March 23, 2023
Provide and implement an infection prevention and control program.
Corrected April 11, 2023 · Infection Control
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Potential for harm · D March 23, 2023
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected April 11, 2023 · Nursing and Physician Services
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No harm found · B March 23, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected April 11, 2023 · Resident Rights
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No harm found · B March 23, 2023
Ensure each resident receives an accurate assessment.
Corrected April 11, 2023 · Resident Assessment and Care Planning
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345518 · certified since September 12, 2002. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.