Hillside Heights Rehabilitation Center
1201 McLean Blvd. · Eugene, OR · 97405 · 5416832155
83 certified beds For profit - Limited Liability company Chain: Volare Health
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 78 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 5.14 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.58 | 0.55–0.75 |
| Weekend hours / resident-day | 4.53 | ≈ weekday level |
| Nursing turnover / year | 45% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (43 in the current record)
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Potential for harm · D April 8, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 25, 2026 · Quality of Life and Care
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Potential for harm · D April 8, 2026 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 25, 2026 · Quality of Life and Care
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Potential for harm · D January 30, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 20, 2026 · Quality of Life and Care
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Potential for harm · D January 30, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 20, 2026 · Pharmacy Service
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Potential for harm · D January 30, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected March 20, 2026 · Pharmacy Service
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Potential for harm · D January 30, 2026
Ensure medication error rates are not 5 percent or greater.
Corrected March 20, 2026 · Pharmacy Service
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Potential for harm · E January 30, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 20, 2026 · Pharmacy Service
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Potential for harm · D January 30, 2026
Provide or obtain dental services for each resident.
Corrected March 20, 2026 · Quality of Life and Care
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Potential for harm · D January 30, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 20, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 5, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected January 19, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 5, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 19, 2026 · Quality of Life and Care
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Potential for harm · D December 5, 2025 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected January 19, 2026 · Quality of Life and Care
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Potential for harm · D December 5, 2025 · found via complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected January 19, 2026 · Administration
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Potential for harm · D August 30, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected October 15, 2024 · Resident Rights
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Potential for harm · D August 30, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 15, 2024 · Resident Rights
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Potential for harm · D August 30, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 15, 2024 · Quality of Life and Care
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Potential for harm · E August 30, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected October 15, 2024 · Nursing and Physician Services
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Potential for harm · E August 30, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected October 15, 2024 · Nursing and Physician Services
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Potential for harm · E August 30, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 15, 2024 · Pharmacy Service
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Potential for harm · F August 30, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected October 15, 2024 · Nutrition and Dietary
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Potential for harm · F August 30, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 15, 2024 · Nutrition and Dietary
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Potential for harm · D August 30, 2024
Provide and implement an infection prevention and control program.
Corrected October 15, 2024 · Infection Control
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Potential for harm · D August 30, 2024
Keep all essential equipment working safely.
Corrected October 15, 2024 · Environmental
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Potential for harm · E August 30, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 15, 2024 · Resident Rights
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Potential for harm · D December 7, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 16, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 385046 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.