Highlands Lake Center
4240 Lakeland Highlands Rd · Lakeland, FL · 33813 · 8636468699
179 certified beds For profit - Corporation Chain: Aston Health
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.30 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.64 | 0.55–0.75 |
| Weekend hours / resident-day | 3.08 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (32 in the current record)
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Potential for harm · D November 5, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected December 4, 2025 · Quality of Life and Care
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Potential for harm · E November 5, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 4, 2025 · Pharmacy Service
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Potential for harm · E April 17, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected May 12, 2025 · Resident Rights
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Potential for harm · D April 17, 2025 · found via complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected May 12, 2025 · Administration
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Potential for harm · D August 6, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 6, 2024 · Resident Rights
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Potential for harm · D August 6, 2024 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected September 6, 2024 · Resident Rights
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Potential for harm · D August 6, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 6, 2024 · Pharmacy Service
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Potential for harm · E March 7, 2024
Ensure each resident receives an accurate assessment.
Corrected April 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · E March 7, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected April 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 7, 2024
Honor each resident's preferences, choices, values and beliefs.
Corrected April 7, 2024 · Quality of Life and Care
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Potential for harm · D March 7, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 7, 2024 · Quality of Life and Care
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Potential for harm · D March 7, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected April 7, 2024 · Quality of Life and Care
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Potential for harm · D March 7, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 7, 2024 · Quality of Life and Care
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Potential for harm · D March 7, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 7, 2024 · Pharmacy Service
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Potential for harm · D March 7, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected April 7, 2024 · Pharmacy Service
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Potential for harm · D March 7, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 7, 2024 · Pharmacy Service
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Potential for harm · D March 7, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 7, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected April 7, 2024 · Environmental
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Potential for harm · D March 7, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected April 7, 2024 · Environmental
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Potential for harm · E March 7, 2024 · found via complaint
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected April 7, 2024 · Resident Rights
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Potential for harm · D March 7, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 7, 2024 · Quality of Life and Care
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Potential for harm · D March 7, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 7, 2024 · Infection Control
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Potential for harm · D November 18, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 16, 2021 · Resident Rights
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Potential for harm · D November 18, 2021
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected December 16, 2021 · Resident Rights
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Potential for harm · D November 18, 2021
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected December 16, 2021 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 105620 · certified since September 29, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.