Highlands Health and Rehabilitation Center
3549 Norriswood · Memphis, TN · 38111 · 9013257820
180 certified beds For profit - Corporation Chain: Champion Care
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.36 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.54 | 0.55–0.75 |
| Weekend hours / resident-day | 3.01 | ≈ weekday level |
| Nursing turnover / year | 53% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (16 in the current record)
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Immediate jeopardy · J February 10, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Past Non-Compliance · Quality of Life and Care
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Potential for harm · D October 14, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 17, 2025 · Infection Control
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Potential for harm · D August 11, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 24, 2022 · Resident Rights
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Potential for harm · D August 11, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected August 24, 2022 · Resident Rights
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Potential for harm · E August 11, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 24, 2022 · Quality of Life and Care
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Potential for harm · D August 11, 2022
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected August 24, 2022 · Quality of Life and Care
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Potential for harm · E August 11, 2022
Ensure that residents are free from significant medication errors.
Corrected August 24, 2022 · Pharmacy Service
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Potential for harm · D August 11, 2022
Provide and implement an infection prevention and control program.
Corrected August 30, 2022 · Infection Control
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Potential for harm · D October 22, 2019
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 5, 2019 · Resident Rights
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Potential for harm · D October 22, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 5, 2019 · Pharmacy Service
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Potential for harm · D October 22, 2019
Provide and implement an infection prevention and control program.
Corrected December 5, 2019 · Infection Control
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Potential for harm · D December 6, 2018
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 6, 2019 · Resident Rights
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Potential for harm · D December 6, 2018
Ensure each resident receives an accurate assessment.
Corrected January 6, 2019 · Resident Assessment and Care Planning
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Potential for harm · D December 6, 2018
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected January 6, 2019 · Quality of Life and Care
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Potential for harm · D December 6, 2018
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 6, 2019 · Pharmacy Service
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Potential for harm · E December 6, 2018
Provide and implement an infection prevention and control program.
Corrected January 6, 2019 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 445165 · certified since June 25, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.