Highland House Rehabilitation and Healthcare
1700 Pamalee Drive · Fayetteville, NC · 28301 · 9104882295
106 certified beds For profit - Limited Liability company Chain: Liberty Senior Living
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
65% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.35 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.34 | 0.55–0.75 |
| Weekend hours / resident-day | 3.03 | ≈ weekday level |
| Nursing turnover / year | 65% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (15 in the current record)
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Potential for harm · D March 13, 2026 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected April 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 13, 2026 · found via complaint
Assist a resident in gaining access to vision and hearing services.
Corrected April 10, 2026 · Quality of Life and Care
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Potential for harm · D March 13, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 10, 2026 · Quality of Life and Care
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Potential for harm · D March 13, 2026
Ensure each resident receives an accurate assessment.
Corrected April 10, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 13, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 10, 2026 · Resident Rights
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Potential for harm · D March 13, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 10, 2026 · Quality of Life and Care
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Potential for harm · D December 19, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected January 21, 2025 · Resident Rights
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Potential for harm · D December 19, 2024 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected January 21, 2025 · Resident Rights
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Potential for harm · D December 19, 2024 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected January 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 19, 2024 · found via complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected January 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 19, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 21, 2025 · Quality of Life and Care
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No harm found · B December 19, 2024 · found via complaint
Honor the resident's right to manage his or her financial affairs.
Corrected January 22, 2025 · Resident Rights
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Potential for harm · D August 24, 2023 · found via complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected September 19, 2023 · Resident Assessment and Care Planning
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Potential for harm · E August 24, 2023 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected September 19, 2023 · Quality of Life and Care
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Potential for harm · D June 14, 2023 · found via complaint
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected June 30, 2023 · Nutrition and Dietary
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345353 · certified since March 5, 1991. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.