Highland Care Center of Redlands
700 E Highland Ave · Redlands, CA · 92374 · 9097932678
80 certified beds For profit - Limited Liability company Chain: Cambridge Healthcare Services
- Inspection results have improved across recent cycles.
The composite number cleared 70 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.10 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.34 | 0.55–0.75 |
| Weekend hours / resident-day | 3.65 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | 1 · $12,931 |
Inspection citations (40 in the current record)
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Potential for harm · D September 26, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected November 19, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 25, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 21, 2025 · Quality of Life and Care
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Potential for harm · D March 27, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 20, 2025 · Quality of Life and Care
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Potential for harm · E February 21, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 21, 2025 · Resident Rights
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Potential for harm · D February 21, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 21, 2025 · Quality of Life and Care
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Potential for harm · D February 21, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 21, 2025 · Quality of Life and Care
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Potential for harm · D February 21, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 21, 2025 · Pharmacy Service
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Potential for harm · D February 21, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 21, 2025 · Pharmacy Service
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Potential for harm · D February 21, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected March 21, 2025 · Nutrition and Dietary
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Potential for harm · F February 21, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 21, 2025 · Nutrition and Dietary
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Potential for harm · D February 21, 2025
Provide and implement an infection prevention and control program.
Corrected March 21, 2025 · Infection Control
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Potential for harm · D February 21, 2025
Keep all essential equipment working safely.
Corrected March 21, 2025 · Environmental
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Potential for harm · D February 21, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected March 21, 2025 · Environmental
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No harm found · B February 21, 2025
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Corrected March 21, 2025 · Environmental
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Potential for harm · D November 14, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 27, 2024 · Pharmacy Service
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Potential for harm · D August 22, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 9, 2024 · Quality of Life and Care
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Potential for harm · D December 18, 2023 · found via complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected January 16, 2024 · Resident Rights
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Potential for harm · D September 12, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 20, 2023 · Quality of Life and Care
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Potential for harm · D August 12, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 22, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 12, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected August 22, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 31, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 10, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J July 26, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 7, 2023 · Quality of Life and Care
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Potential for harm · D July 29, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 23, 2022 · Resident Rights
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Potential for harm · D July 29, 2022
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected August 23, 2022 · Resident Rights
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Potential for harm · D July 29, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 23, 2022 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 26, 2023 | Fine | $12,931 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055650 · certified since December 31, 1971. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.