Heritage Village Rehab and Skilled Nursing Inc.
4570 Route 60 · Gerry, NY · 14740 · 7169854612
120 certified beds Non profit - Corporation Chain: Heritage Ministries
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
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Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.25 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.56 | 0.55–0.75 |
| Weekend hours / resident-day | 2.97 | ≈ weekday level |
| Nursing turnover / year | 59% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (15 in the current record)
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Potential for harm · D August 2, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected September 30, 2024 · Resident Rights
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Potential for harm · D August 2, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 30, 2024 · Quality of Life and Care
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Potential for harm · F August 2, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected September 30, 2024 · Nursing and Physician Services
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Potential for harm · E August 2, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected September 30, 2024 · Nursing and Physician Services
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Potential for harm · F August 2, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 30, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 2, 2024 · found via complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected September 30, 2024 · Pharmacy Service
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Potential for harm · F August 2, 2024 · found via complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected September 30, 2024 · Administration
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No harm found · B August 2, 2024
Post nurse staffing information every day.
Corrected September 30, 2024 · Nursing and Physician Services
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Potential for harm · D August 12, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 12, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 12, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected October 12, 2022 · Quality of Life and Care
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Potential for harm · E August 12, 2022
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected October 12, 2022 · Nursing and Physician Services
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No harm found · C August 12, 2022
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected October 12, 2022 · Administration
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Potential for harm · D September 23, 2019
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 11, 2019 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 23, 2019
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 11, 2019 · Resident Assessment and Care Planning
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No harm found · B September 23, 2019
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected November 11, 2019 · Resident Rights
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335353 · certified since August 1, 1972. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.