Heritage the
2820 Greenacre Dr · Findlay, OH · 45840 · 4194241808
96 certified beds For profit - Limited Liability company Chain: Trilogy Health Services
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.35 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 2.91 | ≈ weekday level |
| Nursing turnover / year | 59% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (44 in the current record)
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Potential for harm · D February 25, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected March 9, 2026 · Resident Rights
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Potential for harm · D February 25, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 9, 2026 · Resident Rights
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Potential for harm · D February 25, 2026 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 9, 2026 · Quality of Life and Care
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Potential for harm · D February 25, 2026 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 9, 2026 · Quality of Life and Care
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Potential for harm · D February 25, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 9, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 25, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 9, 2026 · Infection Control
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Potential for harm · D January 7, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected January 13, 2026 · Infection Control
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Potential for harm · E November 13, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 28, 2025 · Pharmacy Service
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Potential for harm · D November 13, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 28, 2025 · Pharmacy Service
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Potential for harm · D November 13, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 28, 2025 · Infection Control
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Potential for harm · D July 17, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected August 13, 2025 · Resident Rights
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Potential for harm · D July 17, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 13, 2025 · Quality of Life and Care
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Potential for harm · D March 13, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · D March 13, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected April 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 13, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 13, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D March 13, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D March 13, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D March 13, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected April 7, 2025 · Pharmacy Service
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Potential for harm · D March 13, 2025
Ensure that residents are free from significant medication errors.
Corrected April 7, 2025 · Pharmacy Service
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Potential for harm · E March 13, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 7, 2025 · Pharmacy Service
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Potential for harm · F March 13, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 7, 2025 · Nutrition and Dietary
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Potential for harm · E March 13, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected April 7, 2025 · Environmental
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Potential for harm · D March 13, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D March 13, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected April 7, 2025 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365541 · certified since November 14, 1980. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.