Heritage Square
620 North Ottawa Avenue · Dixon, IL · 61021 · 8152882251
27 certified beds Non profit - Corporation Part of a CCRC
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 5 of 5 Staffing: 5 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 7.29 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.14 | 0.55–0.75 |
| Weekend hours / resident-day | 6.37 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (13 in the current record)
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Potential for harm · D July 10, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 19, 2024 · Quality of Life and Care
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Potential for harm · D July 10, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected July 19, 2024 · Quality of Life and Care
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Potential for harm · D July 10, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected July 19, 2024 · Nutrition and Dietary
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Potential for harm · E July 10, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 19, 2024 · Nutrition and Dietary
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Potential for harm · D July 10, 2024
Provide and implement an infection prevention and control program.
Corrected July 19, 2024 · Infection Control
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No harm found · C July 10, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected July 19, 2024 · Administration
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Potential for harm · D September 14, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 20, 2023 · Quality of Life and Care
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Potential for harm · D September 14, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 20, 2023 · Quality of Life and Care
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Potential for harm · D September 14, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected October 20, 2023 · Quality of Life and Care
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Potential for harm · D September 14, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 20, 2023 · Quality of Life and Care
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Potential for harm · D November 17, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 5, 2022 · Resident Rights
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Potential for harm · D November 17, 2022
Provide enough food/fluids to maintain a resident's health.
Corrected December 5, 2022 · Quality of Life and Care
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Potential for harm · D November 17, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected December 5, 2022 · Pharmacy Service
Better-scoring options nearby
No better-scoring facility within 25 miles in the current data — this one leads its area. See the whole state.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 14A357 · certified since November 9, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.