Heritage Manor Nursing and Rehabilitation Center
9500 Grand River Ave · Detroit, MI · 48204 · 3134917920
122 certified beds For profit - Corporation Chain: Pioneer Healthcare Management
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.47 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.35 | 0.55–0.75 |
| Weekend hours / resident-day | 2.97 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (44 in the current record)
-
Potential for harm · D March 6, 2026 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected April 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D March 6, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D March 6, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E March 6, 2026
Honor the resident's right to manage his or her financial affairs.
Corrected April 10, 2026 · Resident Rights
-
Potential for harm · E March 6, 2026
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected April 10, 2026 · Resident Rights
-
Potential for harm · E March 6, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 10, 2026 · Resident Rights
-
Potential for harm · D March 6, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 10, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D March 6, 2026
Honor each resident's preferences, choices, values and beliefs.
Corrected April 10, 2026 · Quality of Life and Care
-
Potential for harm · D March 6, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 10, 2026 · Quality of Life and Care
-
Potential for harm · D March 6, 2026
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected April 10, 2026 · Nutrition and Dietary
-
Potential for harm · F March 6, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 10, 2026 · Nutrition and Dietary
-
Potential for harm · F March 6, 2026
Provide and implement an infection prevention and control program.
Corrected April 10, 2026 · Infection Control
-
Potential for harm · F March 6, 2026
Keep all essential equipment working safely.
Corrected April 10, 2026 · Environmental
-
Potential for harm · F March 6, 2026
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected April 10, 2026 · Environmental
-
Actual harm · G February 4, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 16, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D July 31, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected August 18, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · F June 25, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 29, 2025 · Nutrition and Dietary
-
Potential for harm · F June 25, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected July 29, 2025 · Environmental
-
Potential for harm · D May 19, 2025 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected May 28, 2025 · Resident Rights
-
Potential for harm · D December 20, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 27, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D December 20, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 27, 2025 · Quality of Life and Care
-
Potential for harm · D December 20, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected January 27, 2025 · Quality of Life and Care
-
Potential for harm · E December 20, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected January 27, 2025 · Pharmacy Service
-
Potential for harm · D December 20, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected January 27, 2025 · Pharmacy Service
-
Potential for harm · E December 20, 2024
Ensure that residents are free from significant medication errors.
Corrected January 27, 2025 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 24, 2024 | Payment Denial | 6 days |
| November 1, 2023 | Payment Denial | 25 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235234 · certified since October 1, 1974. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.