Heritage Manor Health & Rehab
2575 Airline Drive · Bossier City, LA · 71111 · 3187467466
64 certified beds For profit - Limited Liability company
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
RN staffing in the bottom 10% nationally
0.25 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.19 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.25 | 0.55–0.75 |
| Weekend hours / resident-day | 2.72 | ≈ weekday level |
| Nursing turnover / year | 59% | median 45% |
| Fines (3-yr window) | 1 · $73,487 |
Inspection citations (69 in the current record)
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Potential for harm · E March 26, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 24, 2026 · Resident Rights
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Potential for harm · F March 26, 2026 · found via complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected April 24, 2026 · Nursing and Physician Services
-
Potential for harm · D February 11, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 27, 2026 · Resident Assessment and Care Planning
-
Potential for harm · E January 7, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 6, 2026 · Resident Assessment and Care Planning
-
Potential for harm · E December 16, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 16, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 16, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected January 16, 2026 · Resident Rights
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Potential for harm · D December 16, 2025 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected January 16, 2026 · Resident Assessment and Care Planning
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Potential for harm · E December 16, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 16, 2026 · Quality of Life and Care
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Potential for harm · E August 7, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected September 12, 2025 · Resident Rights
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Potential for harm · E August 7, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected September 12, 2025 · Resident Rights
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Potential for harm · D August 7, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected September 12, 2025 · Resident Rights
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Potential for harm · E August 7, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected September 12, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 7, 2025
Ensure each resident receives an accurate assessment.
Corrected September 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 7, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 7, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 12, 2025 · Quality of Life and Care
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Potential for harm · E August 7, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 12, 2025 · Quality of Life and Care
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Potential for harm · E August 7, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 12, 2025 · Quality of Life and Care
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Potential for harm · E August 7, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected September 12, 2025 · Quality of Life and Care
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Potential for harm · E August 7, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected September 12, 2025 · Nursing and Physician Services
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Potential for harm · E August 7, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected September 12, 2025 · Pharmacy Service
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Potential for harm · E August 7, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected September 12, 2025 · Pharmacy Service
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Potential for harm · E August 7, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected September 12, 2025 · Nutrition and Dietary
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Potential for harm · E August 7, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 12, 2025 · Nutrition and Dietary
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Potential for harm · E August 7, 2025
Provide and implement an infection prevention and control program.
Corrected September 12, 2025 · Infection Control
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Potential for harm · E August 7, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected September 12, 2025 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 24, 2024 | Fine | $73,487 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 195323 · certified since March 1, 1995. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.