Heritage Lakeside
1016 Lakeshore Dr · Rice Lake, WI · 54868 · 7152349101
50 certified beds For profit - Limited Liability company
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 5.20 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.53 | 0.55–0.75 |
| Weekend hours / resident-day | 4.30 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 1 · $115,181 |
Inspection citations (68 in the current record)
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Immediate jeopardy · J April 8, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 7, 2026 · Quality of Life and Care
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Potential for harm · D April 8, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected May 7, 2026 · Resident Rights
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Potential for harm · D April 8, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 7, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 8, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 7, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 8, 2026
Respond appropriately to all alleged violations.
Corrected May 7, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 8, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected May 7, 2026 · Resident Rights
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Potential for harm · D April 8, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 7, 2026 · Quality of Life and Care
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Potential for harm · E April 8, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 7, 2026 · Nutrition and Dietary
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Potential for harm · D April 8, 2026
Provide and implement an infection prevention and control program.
Corrected May 7, 2026 · Infection Control
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Potential for harm · D October 20, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 20, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 7, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 7, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · D July 2, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · F July 2, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected August 1, 2025 · Nursing and Physician Services
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Potential for harm · D April 8, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 25, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 15, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected February 15, 2025 · Resident Rights
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Potential for harm · D January 15, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 15, 2025 · Quality of Life and Care
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Potential for harm · D January 15, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 15, 2025 · Quality of Life and Care
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Potential for harm · D January 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 15, 2025 · Quality of Life and Care
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Potential for harm · D January 15, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected February 15, 2025 · Quality of Life and Care
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Potential for harm · D January 15, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 15, 2025 · Quality of Life and Care
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Potential for harm · D January 15, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected February 15, 2025 · Quality of Life and Care
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Potential for harm · E January 15, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 15, 2025 · Pharmacy Service
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Potential for harm · D January 15, 2025
Provide routine and 24-hour emergency dental care for each resident.
Corrected February 15, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 17, 2024 | Fine | $115,181 |
| June 17, 2024 | Payment Denial | 105 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525654 · certified since March 1, 2000. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.