Heritage Hall-Rich Creek
120 Old Virginia Avenue · Rich Creek, VA · 24147 · 5407262328
120 certified beds For profit - Limited Liability company Chain: Heritage Hall
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.61 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 2.89 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
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Potential for harm · D March 14, 2024
Ensure each resident receives an accurate assessment.
Corrected May 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 14, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 15, 2024 · Quality of Life and Care
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Potential for harm · D March 14, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 15, 2024 · Pharmacy Service
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Potential for harm · D March 14, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected May 15, 2024 · Pharmacy Service
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Potential for harm · D March 14, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected May 15, 2024 · Pharmacy Service
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Potential for harm · D March 14, 2024
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected May 15, 2024 · Nutrition and Dietary
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Potential for harm · D March 14, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · E March 14, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected May 15, 2024 · Nursing and Physician Services
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No harm found · C March 14, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Corrected May 15, 2024 · Administration
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No harm found · C March 14, 2024
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Corrected May 15, 2024 · Administration
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Potential for harm · E December 9, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 3, 2022 · Pharmacy Service
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Potential for harm · F December 9, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 3, 2022 · Nutrition and Dietary
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Potential for harm · D January 28, 2019
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 12, 2019 · Quality of Life and Care
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Potential for harm · D January 28, 2019
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 12, 2019 · Quality of Life and Care
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Potential for harm · D January 28, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 12, 2019 · Quality of Life and Care
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Potential for harm · D January 28, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 12, 2019 · Pharmacy Service
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Potential for harm · D January 28, 2019
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 12, 2019 · Resident Assessment and Care Planning
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No harm found · C January 28, 2019
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected March 12, 2019 · Resident Rights
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No harm found · C January 28, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected March 12, 2019 · Resident Rights
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No harm found · C January 28, 2019
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected March 12, 2019 · Resident Rights
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495371 · certified since December 1, 2003. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.