Heritage Hall Nursing Center
750 E Highway 22 · Centralia, MO · 65240 · 5736825551
60 certified beds For profit - Corporation Chain: Americare Senior Living
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Total nurse staffing below 3.0 hours per resident-day
2.91 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
65% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 2.91 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.55 | 0.55–0.75 |
| Weekend hours / resident-day | 2.43 | ≈ weekday level |
| Nursing turnover / year | 65% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (9 in the current record)
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Potential for harm · D November 6, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 14, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected September 27, 2025 · Resident Rights
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Potential for harm · E August 14, 2025
Ensure each resident receives an accurate assessment.
Corrected September 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · F August 14, 2025
Provide and implement an infection prevention and control program.
Corrected September 27, 2025 · Infection Control
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No harm found · C August 14, 2025
Dispose of garbage and refuse properly.
Corrected September 27, 2025 · Nutrition and Dietary
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Potential for harm · D June 14, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 27, 2024 · Quality of Life and Care
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Potential for harm · F June 14, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected June 21, 2024 · Nutrition and Dietary
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Potential for harm · F June 14, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 27, 2024 · Nutrition and Dietary
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Potential for harm · D March 24, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected April 12, 2023 · Resident Rights
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 265385 · certified since September 1, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.