Heritage Hall Clintwood
1225 Clintwood Main Street, Route 607 · Clintwood, VA · 24228 · 2769264693
100 certified beds For profit - Limited Liability company Chain: Heritage Hall
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.69 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.32 | 0.55–0.75 |
| Weekend hours / resident-day | 2.97 | ≈ weekday level |
| Nursing turnover / year | 44% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (18 in the current record)
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Potential for harm · D June 27, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected September 3, 2024 · Resident Rights
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Potential for harm · D June 27, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 3, 2024 · Resident Assessment and Care Planning
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Potential for harm · E June 27, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 3, 2024 · Quality of Life and Care
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Potential for harm · D June 27, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected September 3, 2024 · Quality of Life and Care
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Potential for harm · D June 27, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 3, 2024 · Quality of Life and Care
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Potential for harm · D June 27, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected September 3, 2024 · Pharmacy Service
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Potential for harm · D June 27, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 3, 2024 · Resident Assessment and Care Planning
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Potential for harm · E June 27, 2024
Provide and implement an infection prevention and control program.
Corrected September 3, 2024 · Infection Control
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Potential for harm · D May 5, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected June 7, 2022 · Quality of Life and Care
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Potential for harm · D June 20, 2019
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected August 21, 2019 · Resident Rights
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Potential for harm · D June 20, 2019
Keep residents' personal and medical records private and confidential.
Corrected August 21, 2019 · Resident Rights
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Potential for harm · D June 20, 2019
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected September 13, 2019 · Resident Assessment and Care Planning
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Potential for harm · D June 20, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 13, 2019 · Quality of Life and Care
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Potential for harm · D June 20, 2019
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected August 21, 2019 · Quality of Life and Care
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Potential for harm · E June 20, 2019
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 13, 2019 · Pharmacy Service
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Potential for harm · E June 20, 2019
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected September 13, 2019 · Pharmacy Service
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Potential for harm · D June 20, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 13, 2019 · Pharmacy Service
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Potential for harm · F June 20, 2019
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected September 13, 2019 · Administration
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495320 · certified since June 1, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.