Heritage Convalescent Center
1009 Clyde St · Amarillo, TX · 79106 · 8063525295
116 certified beds For profit - Corporation
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
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Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
RN staffing in the bottom 10% nationally
0.22 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
61% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.58 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.22 | 0.55–0.75 |
| Weekend hours / resident-day | 3.18 | ≈ weekday level |
| Nursing turnover / year | 61% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (27 in the current record)
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Potential for harm · E December 4, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected January 18, 2026 · Resident Rights
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Potential for harm · E December 4, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected January 18, 2026 · Resident Rights
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Potential for harm · D December 4, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected January 18, 2026 · Resident Rights
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Potential for harm · D December 4, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 18, 2026 · Resident Rights
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Potential for harm · D December 4, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 18, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 4, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 18, 2026 · Quality of Life and Care
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Potential for harm · D December 4, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected January 18, 2026 · Quality of Life and Care
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Potential for harm · E December 4, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 18, 2026 · Nutrition and Dietary
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Potential for harm · F September 9, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 24, 2025 · Nutrition and Dietary
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Potential for harm · E July 15, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · E June 3, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected July 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 2, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 16, 2024 · Resident Rights
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Potential for harm · D October 2, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 16, 2024 · Resident Rights
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Potential for harm · D October 2, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 2, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 16, 2024 · Quality of Life and Care
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Potential for harm · E October 2, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected November 16, 2024 · Nursing and Physician Services
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Potential for harm · D October 2, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected November 16, 2024 · Pharmacy Service
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Potential for harm · E October 2, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 16, 2024 · Pharmacy Service
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Potential for harm · F October 2, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 16, 2024 · Nutrition and Dietary
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Potential for harm · E October 2, 2024
Provide and implement an infection prevention and control program.
Corrected November 16, 2024 · Infection Control
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Potential for harm · D October 2, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected November 16, 2024 · Environmental
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Potential for harm · D July 5, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 18, 2024 · Quality of Life and Care
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Potential for harm · F March 6, 2024 · found via complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected April 15, 2024 · Nursing and Physician Services
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Potential for harm · E October 10, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 24, 2023 · Pharmacy Service
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Potential for harm · F August 23, 2023
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected October 7, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 455480 · certified since August 25, 1983. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.