Heritage Care Center
5701 Phillips Avenue · Pittsburgh, PA · 15217 · 4124225100
143 certified beds For profit - Corporation Chain: Wecare Centers
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
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Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
65% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.12 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 2.88 | ≈ weekday level |
| Nursing turnover / year | 65% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (114 in the current record)
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Potential for harm · D April 14, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected May 7, 2026 · Resident Rights
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Potential for harm · D April 14, 2026 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 7, 2026 · Resident Assessment and Care Planning
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Potential for harm · E February 25, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 19, 2026 · Resident Rights
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Potential for harm · D November 21, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected January 13, 2026 · Resident Rights
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Potential for harm · D November 21, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected January 13, 2026 · Resident Rights
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Potential for harm · D November 21, 2025
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected January 13, 2026 · Resident Rights
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Potential for harm · D November 21, 2025
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected January 13, 2026 · Resident Rights
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Potential for harm · D November 21, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 13, 2026 · Resident Rights
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Potential for harm · D November 21, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 13, 2026 · Resident Rights
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Potential for harm · E November 21, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected January 13, 2026 · Resident Rights
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Potential for harm · D November 21, 2025
Respond appropriately to all alleged violations.
Corrected January 13, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 21, 2025
Ensure each resident receives an accurate assessment.
Corrected January 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · D November 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · E November 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 13, 2026 · Quality of Life and Care
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Potential for harm · D November 21, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected January 13, 2026 · Quality of Life and Care
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Potential for harm · D November 21, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected January 13, 2026 · Quality of Life and Care
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Potential for harm · D November 21, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected January 13, 2026 · Quality of Life and Care
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Potential for harm · E November 21, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected January 13, 2026 · Quality of Life and Care
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Potential for harm · D November 21, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected January 13, 2026 · Pharmacy Service
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Potential for harm · D November 21, 2025
Ensure that residents are free from significant medication errors.
Corrected January 13, 2026 · Pharmacy Service
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Potential for harm · D November 21, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 13, 2026 · Pharmacy Service
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Potential for harm · D November 21, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected January 13, 2026 · Nutrition and Dietary
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Potential for harm · F November 21, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected January 13, 2026 · Nutrition and Dietary
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Potential for harm · D November 21, 2025
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected January 13, 2026 · Nutrition and Dietary
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Potential for harm · F November 21, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 13, 2026 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 395732 · certified since June 9, 1987. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.