Heartwood
503 Heartwood Drive · Crosby, MN · 56441 · 2185458500
54 certified beds Non profit - Corporation Chain: Presbyterian Homes & Services
- Cleaner inspection record than most facilities nationally.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 5 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.54 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.40 | 0.55–0.75 |
| Weekend hours / resident-day | 3.93 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (7 in the current record)
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Potential for harm · D July 23, 2025
Ensure each resident receives an accurate assessment.
Corrected August 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 23, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected August 15, 2025 · Quality of Life and Care
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Potential for harm · D August 7, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 4, 2024 · Quality of Life and Care
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Potential for harm · E August 7, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 4, 2024 · Nutrition and Dietary
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Potential for harm · D August 7, 2024
Provide and implement an infection prevention and control program.
Corrected September 4, 2024 · Infection Control
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Potential for harm · D August 7, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected September 4, 2024 · Infection Control
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Potential for harm · E July 19, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected August 25, 2023 · Infection Control
Better-scoring options nearby
No better-scoring facility within 25 miles in the current data — this one leads its area. See the whole state.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 245232 · certified since February 1, 1980. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.