Heartland Living & Rehab at the Moses H Cone Memor
1131 North Church Street · Greensboro, NC · 27401 · 3363585100
107 certified beds For profit - Corporation Chain: Century Care Management
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
RN staffing in the bottom 10% nationally
0.24 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.79 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.24 | 0.55–0.75 |
| Weekend hours / resident-day | 3.42 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (14 in the current record)
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Potential for harm · D April 30, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Deficient, Provider has no plan of correction · Resident Rights
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Potential for harm · D April 30, 2026 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Deficient, Provider has no plan of correction · Quality of Life and Care
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Potential for harm · D February 26, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 19, 2025 · Resident Rights
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Potential for harm · D February 26, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 19, 2025 · Quality of Life and Care
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Potential for harm · E February 26, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected March 19, 2025 · Nursing and Physician Services
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Potential for harm · D September 28, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 1, 2023 · Resident Rights
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Potential for harm · D September 28, 2023
Ensure each resident receives an accurate assessment.
Corrected November 1, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 28, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 1, 2023 · Resident Assessment and Care Planning
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Potential for harm · E September 28, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 1, 2023 · Pharmacy Service
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Potential for harm · D September 28, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected November 1, 2023 · Pharmacy Service
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Potential for harm · E September 28, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 1, 2023 · Pharmacy Service
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Potential for harm · D September 28, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected November 1, 2023 · Administration
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Potential for harm · D September 28, 2023
Provide and implement an infection prevention and control program.
Corrected November 1, 2023 · Infection Control
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Potential for harm · D July 14, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected August 10, 2022 · Pharmacy Service
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345391 · certified since July 11, 1991. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.