Hayward Hills Health Care Center
1768 B Street · Hayward, CA · 94541 · 5105384424
74 certified beds For profit - Partnership Chain: Mariner Health Care
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 74 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.16 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.57 | 0.55–0.75 |
| Weekend hours / resident-day | 3.90 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (25 in the current record)
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Potential for harm · D August 16, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 15, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 16, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected September 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · E August 16, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 15, 2024 · Pharmacy Service
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Potential for harm · F August 16, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected September 15, 2024 · Pharmacy Service
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Potential for harm · E August 16, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected September 15, 2024 · Pharmacy Service
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Potential for harm · E August 16, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 15, 2024 · Pharmacy Service
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Potential for harm · E August 16, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 15, 2024 · Nutrition and Dietary
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Potential for harm · F August 16, 2024
Keep all essential equipment working safely.
Corrected September 15, 2024 · Environmental
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Actual harm · G July 18, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 14, 2024 · Quality of Life and Care
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Potential for harm · D February 6, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 5, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 6, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 5, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 5, 2024 · Quality of Life and Care
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Potential for harm · E June 23, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 23, 2022 · Resident Rights
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Potential for harm · D June 23, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 23, 2022 · Resident Assessment and Care Planning
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Potential for harm · E June 23, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected July 23, 2022 · Quality of Life and Care
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Potential for harm · D June 23, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Corrected July 23, 2022 · Quality of Life and Care
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Potential for harm · D June 23, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected July 23, 2022 · Quality of Life and Care
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Potential for harm · D June 23, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected July 23, 2022 · Pharmacy Service
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Potential for harm · D June 23, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected July 23, 2022 · Nutrition and Dietary
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Potential for harm · E June 23, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 23, 2022 · Nutrition and Dietary
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Potential for harm · D June 23, 2022
Provide or get specialized rehabilitative services as required for a resident.
Corrected July 23, 2022 · Quality of Life and Care
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Potential for harm · D June 23, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 23, 2022 · Resident Assessment and Care Planning
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Potential for harm · E June 23, 2022
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected July 23, 2022 · Environmental
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Potential for harm · D October 17, 2019
Assist a resident in gaining access to vision and hearing services.
Corrected November 16, 2019 · Quality of Life and Care
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Potential for harm · D October 17, 2019
Ensure medication error rates are not 5 percent or greater.
Corrected November 16, 2019 · Pharmacy Service
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 056447 · certified since October 1, 1974. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.