Hayward Health Services
10775 Nyman Ave · Hayward, WI · 54843 · 7156342202
50 certified beds For profit - Limited Liability company Chain: North Shore Healthcare
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
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Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.43 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.46 | 0.55–0.75 |
| Weekend hours / resident-day | 3.01 | ≈ weekday level |
| Nursing turnover / year | 46% | median 45% |
| Fines (3-yr window) | 1 · $12,649 |
Inspection citations (17 in the current record)
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Potential for harm · D December 17, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 16, 2026 · Resident Rights
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Potential for harm · D December 17, 2025
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected January 16, 2026 · Resident Rights
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Potential for harm · D December 17, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected January 16, 2026 · Resident Rights
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Potential for harm · D December 17, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 16, 2026 · Quality of Life and Care
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Potential for harm · D December 17, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 16, 2026 · Quality of Life and Care
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Potential for harm · D December 17, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected January 16, 2026 · Quality of Life and Care
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Potential for harm · D December 17, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected January 16, 2026 · Pharmacy Service
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Potential for harm · D December 17, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected January 16, 2026 · Pharmacy Service
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Potential for harm · D December 17, 2025
Ensure that residents are free from significant medication errors.
Corrected January 16, 2026 · Pharmacy Service
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Potential for harm · D December 17, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 16, 2026 · Pharmacy Service
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Potential for harm · F December 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 16, 2026 · Nutrition and Dietary
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Potential for harm · F December 17, 2025
Provide and implement an infection prevention and control program.
Corrected January 16, 2026 · Infection Control
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Potential for harm · D September 11, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected October 9, 2024 · Quality of Life and Care
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Potential for harm · D September 11, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected October 9, 2024 · Pharmacy Service
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Potential for harm · D September 11, 2024
Provide and implement an infection prevention and control program.
Corrected October 9, 2024 · Infection Control
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Immediate jeopardy · J September 14, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected September 15, 2023 · Resident Rights
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Potential for harm · D September 14, 2023
Provide and implement an infection prevention and control program.
Corrected September 27, 2023 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 14, 2023 | Fine | $12,649 |
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525434 · certified since September 1, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.