Havenwood-Heritage Heights
33 Christian Avenue · Concord, NH · 03301 · 6032245363
70 certified beds Non profit - Corporation Part of a CCRC
Why this verdict
- Staffing levels are well below research benchmarks for safe care.
- Cleaner inspection record than most facilities nationally.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 74 points, but Recommended is gated: staffing below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 4 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | — | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | — | 0.55–0.75 |
| Weekend hours / resident-day | — | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | none |
Inspection citations (6 in the current record)
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Potential for harm · D March 13, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 27, 2025 · Pharmacy Service
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Potential for harm · E March 13, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected April 18, 2025 · Infection Control
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Potential for harm · D February 22, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 8, 2024 · Pharmacy Service
-
Potential for harm · E February 22, 2024
Provide and implement an infection prevention and control program.
Corrected April 3, 2024 · Infection Control
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No harm found · B February 22, 2024
Assess the resident when there is a significant change in condition
Corrected March 27, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 2, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 8, 2023 · Resident Assessment and Care Planning
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305016 · certified since July 8, 1969. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.