Haven of Phoenix
4202 North 20th Avenue · Phoenix, AZ · 85015 · 6022643824
114 certified beds For profit - Limited Liability company Chain: Haven Health
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.28 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.51 | 0.55–0.75 |
| Weekend hours / resident-day | 2.83 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | 1 · $12,735 |
Inspection citations (19 in the current record)
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Actual harm · G December 16, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 11, 2026 · Quality of Life and Care
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Potential for harm · D January 24, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected February 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · E January 24, 2025
Ensure the activities program is directed by a qualified professional.
Corrected February 21, 2025 · Quality of Life and Care
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Potential for harm · D January 24, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 24, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 13, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 20, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 20, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 1, 2024 · Quality of Life and Care
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Potential for harm · D September 8, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected November 17, 2023 · Nutrition and Dietary
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Potential for harm · E September 8, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 17, 2023 · Nutrition and Dietary
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Potential for harm · D September 8, 2023
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected November 17, 2023 · Nutrition and Dietary
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Potential for harm · D September 8, 2023
Provide and implement an infection prevention and control program.
Corrected November 17, 2023 · Infection Control
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Potential for harm · D September 8, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 17, 2023 · Quality of Life and Care
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Potential for harm · D July 28, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected August 28, 2022 · Resident Assessment and Care Planning
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Potential for harm · E July 28, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 28, 2022 · Resident Assessment and Care Planning
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Potential for harm · D July 28, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 28, 2022 · Quality of Life and Care
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Potential for harm · D July 28, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected August 28, 2022 · Pharmacy Service
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Potential for harm · D July 28, 2022
Provide or get specialized rehabilitative services as required for a resident.
Corrected August 28, 2022 · Quality of Life and Care
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Potential for harm · D July 28, 2022
Provide and implement an infection prevention and control program.
Corrected August 28, 2022 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 16, 2025 | Fine | $12,735 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035107 · certified since June 24, 1985. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.