Haven of Lakeside
3401 North Lockwood Drive · Lakeside, AZ · 85929 · 9283682060
112 certified beds For profit - Limited Liability company Chain: Haven Health
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 5 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.42 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.62 | 0.55–0.75 |
| Weekend hours / resident-day | 3.11 | ≈ weekday level |
| Nursing turnover / year | 55% | median 45% |
| Fines (3-yr window) | 1 · $8,278 |
Inspection citations (48 in the current record)
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Potential for harm · D January 27, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 1, 2026 · Quality of Life and Care
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Potential for harm · D January 27, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 1, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 21, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected March 1, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 21, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 1, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 21, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 1, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 19, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 5, 2025 · Resident Rights
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Potential for harm · D November 19, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · E November 19, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · E November 19, 2025
Ensure the activities program is directed by a qualified professional.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · D November 19, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · D November 19, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · E November 19, 2025
Post nurse staffing information every day.
Corrected December 5, 2025 · Nursing and Physician Services
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Potential for harm · E November 19, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected December 5, 2025 · Pharmacy Service
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Potential for harm · D November 19, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 5, 2025 · Pharmacy Service
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Potential for harm · E November 19, 2025
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Corrected December 5, 2025 · Administration
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Potential for harm · E November 19, 2025
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Corrected December 5, 2025 · Resident Rights
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Potential for harm · E November 19, 2025
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected December 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 19, 2025
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Corrected December 5, 2025 · Infection Control
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Potential for harm · D November 19, 2025
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Corrected December 5, 2025 · Administration
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Potential for harm · D July 16, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 16, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 9, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 9, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected August 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G June 11, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 10, 2025 · Quality of Life and Care
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Potential for harm · D March 4, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected April 4, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 4, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 4, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 11, 2025 | Fine | $8,278 |
Better-scoring options nearby
No better-scoring facility within 25 miles in the current data. See the whole state.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035277 · certified since November 2, 2010. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.