Haven of Flagstaff
800 West University Avenue · Flagstaff, AZ · 86001 · 9287796931
83 certified beds For profit - Corporation Chain: Haven Health
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 3 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.51 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.81 | 0.55–0.75 |
| Weekend hours / resident-day | 3.29 | ≈ weekday level |
| Nursing turnover / year | 42% | median 45% |
| Fines (3-yr window) | 1 · $13,098 |
Inspection citations (24 in the current record)
-
Potential for harm · D December 22, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 20, 2026 · Pharmacy Service
-
Actual harm · G April 29, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 30, 2025 · Quality of Life and Care
-
Potential for harm · D March 14, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected April 9, 2025 · Resident Rights
-
Potential for harm · D March 14, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 9, 2025 · Nutrition and Dietary
-
Potential for harm · D March 14, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 9, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D March 14, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected April 9, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D March 14, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 9, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D March 14, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 9, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D October 23, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 9, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D October 23, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 9, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D October 23, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 1, 2022 · Quality of Life and Care
-
Potential for harm · D December 14, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 3, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D December 14, 2023 · found via complaint
Respond appropriately to all alleged violations.
Corrected January 3, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D October 5, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected November 6, 2023 · Resident Rights
-
Potential for harm · D October 5, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected November 6, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D October 5, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected November 6, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D October 5, 2023
Provide or get specialized rehabilitative services as required for a resident.
Corrected November 6, 2023 · Quality of Life and Care
-
Potential for harm · D October 5, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 6, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E October 5, 2023 · found via complaint
Ensure the activities program is directed by a qualified professional.
Corrected November 6, 2023 · Quality of Life and Care
-
Potential for harm · D August 18, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 15, 2022 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D August 18, 2022
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected September 15, 2022 · Resident Assessment and Care Planning
-
Potential for harm · D August 18, 2022
Ensure each resident receives an accurate assessment.
Corrected September 15, 2022 · Resident Assessment and Care Planning
-
Potential for harm · D August 18, 2022
Provide activities to meet all resident's needs.
Corrected September 15, 2022 · Quality of Life and Care
-
Potential for harm · E August 18, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 15, 2022 · Nutrition and Dietary
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 14, 2025 | Fine | $13,098 |
Better-scoring options nearby
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035091 · certified since February 8, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.