Harris Hill Center, Genesis Healthcare
20 Maitland Street · Concord, NH · 03301 · 6032241319
85 certified beds For profit - Corporation Chain: Genesis Healthcare
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.54 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.68 | 0.55–0.75 |
| Weekend hours / resident-day | 3.12 | ≈ weekday level |
| Nursing turnover / year | 51% | median 45% |
| Fines (3-yr window) | 1 · $15,646 |
Inspection citations (22 in the current record)
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Potential for harm · D March 21, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected April 13, 2025 · Resident Rights
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Potential for harm · D March 21, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected April 14, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 21, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 21, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 9, 2025 · Pharmacy Service
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Immediate jeopardy · J June 4, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 29, 2024 · Infection Control
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Potential for harm · D February 29, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 29, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 29, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 29, 2024 · Quality of Life and Care
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Potential for harm · D February 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 29, 2024 · Nutrition and Dietary
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Potential for harm · D January 23, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected March 17, 2023 · Resident Rights
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Potential for harm · D January 23, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 14, 2023 · Resident Rights
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Potential for harm · E January 23, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 14, 2023 · Resident Assessment and Care Planning
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Potential for harm · D January 23, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 14, 2023 · Resident Assessment and Care Planning
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Potential for harm · D January 23, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 17, 2023 · Resident Assessment and Care Planning
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Potential for harm · D January 23, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 17, 2023 · Quality of Life and Care
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Potential for harm · D January 23, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 14, 2023 · Quality of Life and Care
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Potential for harm · E January 23, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 17, 2023 · Nursing and Physician Services
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Potential for harm · D January 23, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected March 14, 2023 · Pharmacy Service
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Potential for harm · D January 23, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected March 13, 2023 · Pharmacy Service
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Potential for harm · E January 23, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 14, 2023 · Pharmacy Service
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Potential for harm · D January 23, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected March 17, 2023 · Infection Control
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No harm found · B January 23, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected March 15, 2023 · Resident Rights
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 4, 2024 | Fine | $15,646 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305078 · certified since May 14, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.