Harbor Village North Health and Rehabilitation Cen
78 Viets St Extension · New London, CT · 06320 · 8604471416
128 certified beds For profit - Limited Liability company
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 5 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.16 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.60 | 0.55–0.75 |
| Weekend hours / resident-day | 2.93 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (44 in the current record)
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Potential for harm · D April 6, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 28, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 6, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 28, 2026 · Quality of Life and Care
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Potential for harm · E March 3, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 2, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 3, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 2, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 3, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 2, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E September 19, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 10, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E September 19, 2024 · found via complaint
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected October 10, 2024 · Quality of Life and Care
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Potential for harm · E August 12, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 20, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 12, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 20, 2024 · Quality of Life and Care
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Potential for harm · D August 12, 2024 · found via complaint
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected September 20, 2024 · Quality of Life and Care
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Potential for harm · D July 9, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 19, 2024 · Resident Rights
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Potential for harm · E July 9, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected August 19, 2024 · Resident Rights
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Potential for harm · D July 9, 2024
Keep residents' personal and medical records private and confidential.
Corrected August 19, 2024 · Resident Rights
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Potential for harm · E July 9, 2024
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected August 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E July 9, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 19, 2024 · Quality of Life and Care
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Potential for harm · D July 9, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 19, 2024 · Quality of Life and Care
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Potential for harm · D July 9, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected August 19, 2024 · Pharmacy Service
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Potential for harm · D July 9, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected August 19, 2024 · Pharmacy Service
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Potential for harm · E July 9, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected August 19, 2024 · Nutrition and Dietary
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Potential for harm · F July 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 19, 2024 · Nutrition and Dietary
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Potential for harm · F July 9, 2024
Provide and implement an infection prevention and control program.
Corrected August 19, 2024 · Infection Control
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Potential for harm · E July 9, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected August 19, 2024 · Environmental
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No harm found · B July 9, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 12, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 13, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 22, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 12, 2024 | Payment Denial | 28 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075196 · certified since September 1, 1971. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.