Hanover Healthcare Center
435 Avis Avenue Nw · Massillon, OH · 44646 · 3308371741
125 certified beds For profit - Corporation Chain: Communicare Health
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $61,191 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
4 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$61,191 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.30 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.70 | 0.55–0.75 |
| Weekend hours / resident-day | 2.89 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | 2 · $84,143 |
Inspection citations (57 in the current record)
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Potential for harm · D March 17, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 8, 2026 · Resident Rights
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Potential for harm · D March 17, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 8, 2026 · Quality of Life and Care
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Potential for harm · D March 17, 2026 · found via complaint
Provide activities to meet all resident's needs.
Corrected April 8, 2026 · Quality of Life and Care
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Potential for harm · E March 17, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 8, 2026 · Quality of Life and Care
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Potential for harm · F March 17, 2026 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 8, 2026 · Nutrition and Dietary
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Potential for harm · D March 17, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 8, 2026 · Infection Control
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Potential for harm · D March 17, 2026 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected April 8, 2026 · Environmental
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Potential for harm · D June 25, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 21, 2025 · Resident Rights
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Potential for harm · D June 25, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 25, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected July 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 25, 2025 · found via complaint
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected July 21, 2025 · Quality of Life and Care
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Potential for harm · D June 25, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 21, 2025 · Quality of Life and Care
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Potential for harm · D June 25, 2025 · found via complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected July 21, 2025 · Quality of Life and Care
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Potential for harm · E June 25, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected July 21, 2025 · Nursing and Physician Services
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Potential for harm · D June 25, 2025 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected July 21, 2025 · Pharmacy Service
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No harm found · C June 25, 2025 · found via complaint
Ensure the activities program is directed by a qualified professional.
Corrected July 21, 2025 · Quality of Life and Care
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Potential for harm · D April 9, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 29, 2025 · Infection Control
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Potential for harm · F March 4, 2025 · found via complaint
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected March 21, 2025 · Administration
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Potential for harm · D October 24, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 25, 2024 · Quality of Life and Care
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Potential for harm · D October 24, 2024 · found via complaint
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Corrected October 25, 2024 · Administration
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Potential for harm · D October 24, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 25, 2024 · Resident Assessment and Care Planning
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Immediate jeopardy · J September 23, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J September 23, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J September 23, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected September 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 19, 2024
Respond appropriately to all alleged violations.
Corrected September 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 19, 2024 | Fine | $61,191 |
| December 12, 2023 | Fine | $22,952 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365292 · certified since June 8, 1973. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.