Hadley Pointe Nursing Rehab & Care
20 North Maple Street · Hadley, MA · 01035 · 4135845057
154 certified beds For profit - Corporation
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $85,596 in fines in the last 24 months.
- Inspection results are getting worse cycle over cycle, not better.
- 4 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$85,596 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
Total nurse staffing below 3.0 hours per resident-day
2.89 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
72% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 2.89 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.35 | 0.55–0.75 |
| Weekend hours / resident-day | 2.63 | ≈ weekday level |
| Nursing turnover / year | 72% | median 45% |
| Fines (3-yr window) | 2 · $85,596 |
Inspection citations (48 in the current record)
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Potential for harm · D January 20, 2026 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected February 20, 2026 · Resident Rights
-
Potential for harm · D January 20, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected February 20, 2026 · Resident Rights
-
Potential for harm · E November 14, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 18, 2025 · Resident Rights
-
Potential for harm · D September 16, 2025 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected October 25, 2025 · Resident Rights
-
Potential for harm · D September 16, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected October 25, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 16, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 25, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D September 16, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 25, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D September 16, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 25, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 16, 2025 · found via complaint
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected October 25, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E June 11, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected July 7, 2025 · Pharmacy Service
-
Actual harm · G January 22, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E January 22, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected March 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D January 22, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Actual harm · G January 17, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 20, 2025 · Resident Rights
-
Actual harm · G January 17, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected March 25, 2025 · Quality of Life and Care
-
Potential for harm · D January 17, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 20, 2025 · Resident Rights
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Potential for harm · D January 17, 2025
Give the resident's representative the ability to exercise the resident's rights.
Corrected February 20, 2025 · Resident Rights
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Potential for harm · D January 17, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 20, 2025 · Resident Rights
-
Potential for harm · E January 17, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected March 25, 2025 · Resident Rights
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Potential for harm · D January 17, 2025
Assess the resident when there is a significant change in condition
Corrected February 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 17, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected March 25, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 17, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · E January 17, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 25, 2025 · Quality of Life and Care
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Potential for harm · D January 17, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 20, 2025 · Quality of Life and Care
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Potential for harm · E January 17, 2025
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected February 20, 2025 · Nursing and Physician Services
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 17, 2025 | Fine | $76,278 |
| August 22, 2024 | Fine | $9,318 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225697 · certified since March 5, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.