Glendora Grand, Inc
805 W. Arrow Hwy. · Glendora, CA · 91740 · 6263310781
342 certified beds For profit - Corporation Chain: Rollins-Nelson Healthcare Management
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $122,768 in fines in the last 24 months.
- 5 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
$122,768 in federal fines in the last 24 months
4 fines — CMS fines are reserved for verified, serious non-compliance.
RN staffing in the bottom 10% nationally
0.28 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.94 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.28 | 0.55–0.75 |
| Weekend hours / resident-day | 3.66 | ≈ weekday level |
| Nursing turnover / year | 25% | median 45% |
| Fines (3-yr window) | 5 · $168,190 |
Inspection citations (97 in the current record)
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Potential for harm · D November 26, 2025 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected December 5, 2025 · Resident Rights
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Potential for harm · E November 26, 2025 · found via complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · E November 26, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 8, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected August 25, 2025 · Resident Rights
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Potential for harm · D August 8, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected August 25, 2025 · Resident Rights
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Potential for harm · E August 8, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected August 20, 2025 · Resident Rights
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Potential for harm · D August 8, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 27, 2025 · Resident Rights
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Potential for harm · D August 8, 2025
Keep residents' personal and medical records private and confidential.
Corrected August 25, 2025 · Resident Rights
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Potential for harm · D August 8, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected August 29, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 8, 2025
Assess the resident when there is a significant change in condition
Corrected August 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 8, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 25, 2025 · Quality of Life and Care
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Potential for harm · D August 8, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 10, 2025 · Quality of Life and Care
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Potential for harm · E August 8, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 25, 2025 · Quality of Life and Care
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Potential for harm · E August 8, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected August 11, 2025 · Quality of Life and Care
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Potential for harm · E August 8, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 26, 2025 · Quality of Life and Care
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Potential for harm · E August 8, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 29, 2025 · Pharmacy Service
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Potential for harm · E August 8, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 29, 2025 · Pharmacy Service
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Potential for harm · E August 8, 2025
Dispose of garbage and refuse properly.
Corrected August 27, 2025 · Nutrition and Dietary
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Potential for harm · E August 8, 2025
Provide and implement an infection prevention and control program.
Corrected August 29, 2025 · Infection Control
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Actual harm · G June 26, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 16, 2025 · Quality of Life and Care
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Potential for harm · E June 26, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 15, 2025 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected May 22, 2025 · Quality of Life and Care
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Actual harm · G April 10, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 30, 2025 · Quality of Life and Care
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Potential for harm · D April 10, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 10, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected April 30, 2025 · Nursing and Physician Services
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 26, 2025 | Fine | $14,505 |
| April 10, 2025 | Fine | $33,040 |
| February 26, 2025 | Fine | $30,167 |
| August 2, 2024 | Fine | $45,056 |
| April 26, 2024 | Fine | $45,422 |
| April 26, 2024 | Payment Denial | 37 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 056079 · certified since January 1, 1972. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.