Gardens at West Shore, the
770 Poplar Church Road · Camp Hill, PA · 17011 · 7177637070
309 certified beds For profit - Corporation Chain: Priority Healthcare Group
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $28,035 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.22 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.69 | 0.55–0.75 |
| Weekend hours / resident-day | 3.00 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | 3 · $51,526 |
Inspection citations (58 in the current record)
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Immediate jeopardy · J February 9, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 6, 2026 · Quality of Life and Care
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Actual harm · G February 9, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 17, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 9, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 23, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 26, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 22, 2026 · Resident Rights
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Potential for harm · D August 7, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected September 11, 2025 · Resident Rights
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Potential for harm · D August 7, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected September 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 7, 2025
Ensure each resident receives an accurate assessment.
Corrected September 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 7, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 7, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 11, 2025 · Quality of Life and Care
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Potential for harm · D August 7, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected September 11, 2025 · Quality of Life and Care
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Potential for harm · E August 7, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected September 11, 2025 · Pharmacy Service
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Potential for harm · E August 7, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 11, 2025 · Nutrition and Dietary
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Potential for harm · E September 26, 2024 · found via complaint
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected November 5, 2024 · Nursing and Physician Services
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Potential for harm · E September 26, 2024
Ensure each resident receives an accurate assessment.
Corrected November 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · E September 26, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 26, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 5, 2024 · Quality of Life and Care
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Potential for harm · D September 26, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 5, 2024 · Quality of Life and Care
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Potential for harm · D September 26, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 5, 2024 · Quality of Life and Care
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Potential for harm · E September 26, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected November 19, 2024 · Quality of Life and Care
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Potential for harm · D September 26, 2024
Provide care or services that was trauma informed and/or culturally competent.
Corrected November 5, 2024 · Quality of Life and Care
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Potential for harm · E September 26, 2024
Observe each nurse aide's job performance and give regular training.
Corrected November 5, 2024 · Nursing and Physician Services
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Potential for harm · D September 26, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 5, 2024 · Pharmacy Service
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Potential for harm · D September 26, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected November 5, 2024 · Pharmacy Service
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Potential for harm · E September 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 5, 2024 · Nutrition and Dietary
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Potential for harm · E September 26, 2024
Provide and implement an infection prevention and control program.
Corrected November 5, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 9, 2026 | Fine | $14,015 |
| February 9, 2026 | Fine | $14,020 |
| February 22, 2024 | Fine | $23,491 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 395223 · certified since December 1, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.