Excel Care at Dover
65 North Sussex Street · Dover, NJ · 07801 · 9733615200
155 certified beds For profit - Limited Liability company Chain: Excelcare
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $17,345 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.74 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.70 | 0.55–0.75 |
| Weekend hours / resident-day | 3.51 | ≈ weekday level |
| Nursing turnover / year | 53% | median 45% |
| Fines (3-yr window) | 2 · $156,458 |
Inspection citations (36 in the current record)
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Immediate jeopardy · J March 6, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 22, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 6, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 22, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 6, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 22, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · H May 31, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 15, 2024 · Quality of Life and Care
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Potential for harm · F May 31, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 15, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D May 31, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · E May 31, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected July 15, 2024 · Pharmacy Service
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Potential for harm · E May 31, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected July 15, 2024 · Pharmacy Service
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Potential for harm · E May 31, 2024
Provide routine and 24-hour emergency dental care for each resident.
Corrected July 15, 2024 · Quality of Life and Care
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Potential for harm · F May 31, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected July 15, 2024 · Administration
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Potential for harm · E May 31, 2024
Provide and implement an infection prevention and control program.
Corrected July 15, 2024 · Infection Control
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Potential for harm · D May 31, 2024
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected July 15, 2024 · Infection Control
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Potential for harm · D May 31, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 15, 2024 · Resident Rights
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Potential for harm · F May 31, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 15, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E May 31, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 15, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F May 31, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected July 15, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 31, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · F May 31, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 15, 2024 · Quality of Life and Care
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Potential for harm · F May 31, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected July 15, 2024 · Nursing and Physician Services
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No harm found · C May 31, 2024
Ensure each resident receives an accurate assessment.
Corrected July 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · E March 21, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 30, 2024 · Pharmacy Service
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Potential for harm · E March 21, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 30, 2024 · Pharmacy Service
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Immediate jeopardy · K May 2, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 8, 2022 · Quality of Life and Care
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Potential for harm · D May 2, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected June 13, 2022 · Resident Rights
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Potential for harm · D May 2, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 1, 2022 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 2, 2025 | Fine | $17,345 |
| May 31, 2024 | Fine | $139,113 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 315355 · certified since October 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.