Eliot Center for Health and Rehabilitation
168 West Central Street · Natick, MA · 01760 · 5086551000
114 certified beds For profit - Limited Liability company Chain: Azure Healthcare
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 72 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
RN staffing in the bottom 10% nationally
0.30 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.42 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.30 | 0.55–0.75 |
| Weekend hours / resident-day | 3.20 | ≈ weekday level |
| Nursing turnover / year | 38% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (43 in the current record)
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Potential for harm · D April 21, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 2, 2026 · Quality of Life and Care
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Potential for harm · D January 21, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 13, 2025 · Resident Rights
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Potential for harm · D January 21, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected February 13, 2025 · Resident Rights
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Potential for harm · D January 21, 2025
Ensure each resident receives an accurate assessment.
Corrected February 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · E January 21, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 21, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 13, 2025 · Quality of Life and Care
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Potential for harm · D January 21, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 13, 2025 · Quality of Life and Care
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Potential for harm · E January 21, 2025
Post nurse staffing information every day.
Corrected February 13, 2025 · Nursing and Physician Services
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Potential for harm · D January 21, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 13, 2025 · Pharmacy Service
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Potential for harm · D January 21, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 13, 2025 · Pharmacy Service
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Potential for harm · D January 21, 2025
Provide or obtain dental services for each resident.
Corrected February 13, 2025 · Quality of Life and Care
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Potential for harm · E January 21, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 13, 2025 · Nutrition and Dietary
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Potential for harm · D January 21, 2025
Provide and implement an infection prevention and control program.
Corrected February 13, 2025 · Infection Control
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No harm found · B January 21, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected February 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · E November 21, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 19, 2023 · Resident Rights
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Potential for harm · D November 21, 2023
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected December 19, 2023 · Resident Assessment and Care Planning
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Potential for harm · E November 21, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 19, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 21, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 19, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 21, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 19, 2023 · Quality of Life and Care
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Potential for harm · D November 21, 2023
Ensure that residents are free from significant medication errors.
Corrected December 19, 2023 · Pharmacy Service
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Potential for harm · E November 21, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 19, 2023 · Pharmacy Service
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Potential for harm · F November 21, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 19, 2023 · Nutrition and Dietary
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Potential for harm · D November 21, 2023
Provide and implement an infection prevention and control program.
Corrected December 19, 2023 · Infection Control
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Potential for harm · E November 21, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected December 19, 2023 · Infection Control
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Potential for harm · E November 21, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected December 19, 2023 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225516 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.