Elevate Care Palos Heights
12550 South Ridgeland Avenue · Palos Heights, IL · 60463 · 7085979300
111 certified beds For profit - Limited Liability company Chain: Elevate Care
Why this verdict
- Carries CMS’s abuse warning icon.
- Federal penalties on record: $57,370 in fines in the last 24 months.
- 4 citations involved actual harm to residents.
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$57,370 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.50 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.49 | 0.55–0.75 |
| Weekend hours / resident-day | 3.01 | ≈ weekday level |
| Nursing turnover / year | 46% | median 45% |
| Fines (3-yr window) | 2 · $57,370 |
Inspection citations (20 in the current record)
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Actual harm · G September 23, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 23, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 15, 2025 · found via complaint
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected July 23, 2025 · Resident Rights
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Potential for harm · D July 15, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 25, 2025 · Resident Rights
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Potential for harm · D July 15, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 25, 2025 · Quality of Life and Care
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Potential for harm · F July 15, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected July 26, 2025 · Environmental
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Potential for harm · D January 24, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected January 27, 2025 · Resident Rights
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Potential for harm · D January 24, 2025
Provide and implement an infection prevention and control program.
Corrected January 27, 2025 · Infection Control
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Potential for harm · D October 25, 2024 · found via complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected October 29, 2024 · Administration
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Actual harm · G September 22, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 22, 2024 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected October 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 22, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 22, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 20, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 29, 2024 · Pharmacy Service
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Actual harm · G June 10, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 14, 2024 · Quality of Life and Care
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Actual harm · G March 9, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 10, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 9, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 10, 2023 · Quality of Life and Care
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Potential for harm · F March 9, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 10, 2023 · Nutrition and Dietary
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Potential for harm · F March 9, 2023
Provide and implement an infection prevention and control program.
Corrected March 10, 2023 · Infection Control
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Potential for harm · F March 9, 2023
Report COVID19 data to residents and families.
Corrected March 10, 2023 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 25, 2025 | Fine | $24,395 |
| September 22, 2024 | Fine | $32,975 |
| September 22, 2024 | Payment Denial | 9 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 145779 · certified since August 26, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.