El Encanto Healthcare Center
555 South El Encanto Road · City of Industry, CA · 91745 · 6263361274
185 certified beds Non profit - Other
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 81 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 5.18 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.97 | 0.55–0.75 |
| Weekend hours / resident-day | 4.52 | ≈ weekday level |
| Nursing turnover / year | 16% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (39 in the current record)
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Potential for harm · D February 5, 2026 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected February 16, 2026 · Resident Rights
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Potential for harm · D February 5, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected February 16, 2026 · Resident Rights
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Potential for harm · E June 13, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected July 6, 2025 · Resident Rights
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Potential for harm · D June 13, 2025
Ensure each resident receives an accurate assessment.
Corrected July 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 13, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 6, 2025 · Quality of Life and Care
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Potential for harm · D June 13, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 6, 2025 · Quality of Life and Care
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Potential for harm · D June 13, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 6, 2025 · Quality of Life and Care
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Potential for harm · D June 13, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected July 6, 2025 · Quality of Life and Care
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Potential for harm · E June 13, 2025
Post nurse staffing information every day.
Corrected July 6, 2025 · Nursing and Physician Services
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Potential for harm · E June 13, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 6, 2025 · Nutrition and Dietary
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Potential for harm · D June 13, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected July 6, 2025 · Environmental
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Potential for harm · D March 26, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 10, 2025 · Pharmacy Service
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Potential for harm · D March 26, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · E June 21, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected July 21, 2024 · Resident Rights
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Potential for harm · E June 21, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected July 21, 2024 · Resident Rights
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Potential for harm · D June 21, 2024
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected July 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 21, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · E June 21, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected July 21, 2024 · Quality of Life and Care
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Potential for harm · D June 21, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected July 21, 2024 · Quality of Life and Care
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Potential for harm · E June 21, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 21, 2024 · Nutrition and Dietary
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Potential for harm · E June 21, 2024
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Corrected July 12, 2024 · Administration
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Potential for harm · D June 21, 2024
Provide and implement an infection prevention and control program.
Corrected July 21, 2024 · Infection Control
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No harm found · B June 21, 2024
Post nurse staffing information every day.
Corrected July 21, 2024 · Nursing and Physician Services
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Potential for harm · D January 12, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 14, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected August 23, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555395 · certified since November 1, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.