East Bay Post-Acute
20259 Lake Chabot Road · Castro Valley, CA · 94546 · 5103513700
91 certified beds For profit - Individual Chain: Pacs Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.83 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.79 | 0.55–0.75 |
| Weekend hours / resident-day | 3.52 | ≈ weekday level |
| Nursing turnover / year | 47% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (58 in the current record)
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Potential for harm · D April 7, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 4, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 7, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 4, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F December 3, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 12, 2026 · Quality of Life and Care
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Potential for harm · F November 17, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected December 26, 2025 · Resident Rights
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Potential for harm · E November 17, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 26, 2025 · Resident Rights
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Potential for harm · E November 17, 2025
Ensure each resident receives an accurate assessment.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · E November 17, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · D November 17, 2025
Assist a resident in gaining access to vision and hearing services.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · D November 17, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · D November 17, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · D November 17, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 26, 2025 · Pharmacy Service
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Potential for harm · D November 17, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected December 26, 2025 · Pharmacy Service
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Potential for harm · D November 17, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 26, 2025 · Pharmacy Service
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Potential for harm · F November 17, 2025
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected December 26, 2025 · Nutrition and Dietary
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Potential for harm · E November 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 26, 2025 · Nutrition and Dietary
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Potential for harm · E November 17, 2025
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Corrected December 26, 2025 · Administration
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Potential for harm · E November 17, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2025
Provide and implement an infection prevention and control program.
Corrected December 26, 2025 · Infection Control
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Potential for harm · D October 24, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 14, 2024 · Quality of Life and Care
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Potential for harm · D August 29, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 20, 2024 · Quality of Life and Care
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Potential for harm · D August 29, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected September 24, 2024 · Infection Control
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Potential for harm · D May 16, 2024 · found via complaint
Dispose of garbage and refuse properly.
Corrected May 30, 2024 · Nutrition and Dietary
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Actual harm · G January 12, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 12, 2024 · Pharmacy Service
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Actual harm · G January 12, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected February 12, 2024 · Pharmacy Service
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Potential for harm · D January 12, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 12, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055239 · certified since September 1, 1972. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.