Delaware Veterans Home
100 Delaware Veterans Blvd · Milford, DE · 19963 · 3024246000
144 certified beds Government - State
Why this verdict
- Carries CMS’s abuse warning icon.
- Staffing hours comfortably above national benchmarks.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 2 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 6.89 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 2.37 | 0.55–0.75 |
| Weekend hours / resident-day | 6.29 | ≈ weekday level |
| Nursing turnover / year | 55% | median 45% |
| Fines (3-yr window) | 1 · $31,837 |
Inspection citations (21 in the current record)
-
Actual harm · G March 12, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 26, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 12, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 12, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 26, 2026 · Quality of Life and Care
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Potential for harm · D March 12, 2026
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected April 26, 2026 · Quality of Life and Care
-
Potential for harm · F March 12, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 26, 2026 · Nutrition and Dietary
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Potential for harm · D March 12, 2026
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected April 26, 2026 · Infection Control
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Potential for harm · D March 12, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 26, 2026 · Quality of Life and Care
-
Actual harm · G March 6, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 30, 2025 · Quality of Life and Care
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Potential for harm · D March 6, 2025 · found via complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected April 30, 2025 · Resident Rights
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Potential for harm · E March 6, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 30, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D March 6, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 20, 2024 · Quality of Life and Care
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Potential for harm · D March 6, 2025 · found via complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected April 30, 2025 · Administration
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Potential for harm · E April 25, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected May 17, 2024 · Resident Rights
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Potential for harm · D April 25, 2024
Provide and implement an infection prevention and control program.
Corrected May 17, 2024 · Infection Control
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Potential for harm · D April 25, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 25, 2023
Reasonably accommodate the needs and preferences of each resident.
Corrected May 26, 2023 · Resident Rights
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Potential for harm · D April 25, 2023
Assess the resident when there is a significant change in condition
Corrected May 26, 2023 · Resident Assessment and Care Planning
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Potential for harm · D April 25, 2023
Ensure each resident receives an accurate assessment.
Corrected May 26, 2023 · Resident Assessment and Care Planning
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Potential for harm · D April 25, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected May 26, 2023 · Pharmacy Service
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Potential for harm · D April 25, 2023
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected May 26, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 25, 2023
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected May 26, 2023 · Nursing and Physician Services
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 6, 2025 | Fine | $31,837 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 085051 · certified since June 20, 2007. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.