Crystal Cove Care Center
1445 Superior Avenue · Newport Beach, CA · 92663 · 9495153930
96 certified beds For profit - Limited Liability company Chain: Pacs Group
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 75 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
66% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.99 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.52 | 0.55–0.75 |
| Weekend hours / resident-day | 3.70 | ≈ weekday level |
| Nursing turnover / year | 66% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (78 in the current record)
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No harm found · B March 3, 2026 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected March 10, 2026 · Resident Rights
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Potential for harm · D December 23, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected January 6, 2026 · Infection Control
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No harm found · B October 14, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected October 30, 2025 · Resident Rights
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No harm found · B October 14, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 30, 2025 · Quality of Life and Care
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No harm found · B October 14, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected October 30, 2025 · Pharmacy Service
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No harm found · B October 14, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected October 30, 2025 · Infection Control
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Potential for harm · D July 15, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected August 1, 2025 · Quality of Life and Care
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Potential for harm · D June 12, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected June 30, 2025 · Quality of Life and Care
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No harm found · B June 12, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected June 30, 2025 · Resident Assessment and Care Planning
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No harm found · B June 12, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 30, 2025 · Pharmacy Service
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No harm found · B March 13, 2025 · found via complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 28, 2025 · Pharmacy Service
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Potential for harm · D February 24, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected March 14, 2025 · Resident Rights
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Potential for harm · D February 24, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 14, 2025 · Quality of Life and Care
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Potential for harm · D February 24, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected March 14, 2025 · Quality of Life and Care
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Potential for harm · D February 24, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected March 14, 2025 · Quality of Life and Care
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Potential for harm · D February 24, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected March 14, 2025 · Pharmacy Service
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Potential for harm · D February 24, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 14, 2025 · Pharmacy Service
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Potential for harm · D February 24, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 14, 2025 · Quality of Life and Care
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Potential for harm · D February 24, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 14, 2025 · Quality of Life and Care
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Potential for harm · D February 24, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected March 14, 2025 · Nursing and Physician Services
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Potential for harm · D February 24, 2025 · found via complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 14, 2025 · Pharmacy Service
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Potential for harm · D February 24, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 14, 2025 · Nutrition and Dietary
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Potential for harm · D February 24, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 14, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 24, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 14, 2025 · Infection Control
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Potential for harm · D February 24, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 14, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055929 · certified since January 1, 1973. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.