Crystal Care Center of Ashland
1251 East Main Street · Ashland, OH · 44805 · 4192819595
72 certified beds For profit - Limited Liability company Chain: Embassy Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.07 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.36 | 0.55–0.75 |
| Weekend hours / resident-day | 2.86 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | 1 · $17,345 |
Inspection citations (23 in the current record)
-
Potential for harm · D April 23, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected May 30, 2026 · Resident Rights
-
Potential for harm · D April 23, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 24, 2026 · Quality of Life and Care
-
Potential for harm · D April 23, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected April 24, 2026 · Pharmacy Service
-
Potential for harm · E April 23, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 24, 2026 · Infection Control
-
Actual harm · G August 6, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Past Non-Compliance · Quality of Life and Care
-
Actual harm · G May 6, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 28, 2025 · Quality of Life and Care
-
Potential for harm · D May 6, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 28, 2025 · Quality of Life and Care
-
Potential for harm · D May 6, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 28, 2025 · Quality of Life and Care
-
Potential for harm · D May 6, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected May 28, 2025 · Quality of Life and Care
-
Potential for harm · D May 6, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected May 28, 2025 · Quality of Life and Care
-
Potential for harm · D May 6, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected May 28, 2025 · Quality of Life and Care
-
Potential for harm · D May 6, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected May 28, 2025 · Pharmacy Service
-
Potential for harm · D May 6, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 28, 2025 · Pharmacy Service
-
Potential for harm · D May 6, 2025
Provide and implement an infection prevention and control program.
Corrected May 28, 2025 · Infection Control
-
Potential for harm · D May 6, 2025 · found via complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Corrected May 28, 2025 · Resident Rights
-
Potential for harm · E May 6, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 28, 2025 · Resident Rights
-
Potential for harm · F May 6, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected May 28, 2025 · Nursing and Physician Services
-
Potential for harm · F May 6, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 28, 2025 · Nutrition and Dietary
-
Potential for harm · D January 10, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected January 26, 2024 · Quality of Life and Care
-
Potential for harm · D September 14, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 13, 2022 · Quality of Life and Care
-
Potential for harm · E September 14, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 13, 2022 · Pharmacy Service
-
Potential for harm · D September 14, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected October 13, 2022 · Nutrition and Dietary
-
Potential for harm · F September 14, 2022
Provide and implement an infection prevention and control program.
Corrected October 13, 2022 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 6, 2025 | Fine | $17,345 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366239 · certified since June 18, 2002. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.