Crestwood Center
40 Crosby Street · Milford, NH · 03055 · 6036737061
82 certified beds For profit - Limited Liability company Chain: Genesis Healthcare
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.34 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.88 | 0.55–0.75 |
| Weekend hours / resident-day | 2.91 | ≈ weekday level |
| Nursing turnover / year | 45% | median 45% |
| Fines (3-yr window) | 1 · $15,646 |
Inspection citations (13 in the current record)
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Potential for harm · D December 18, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 6, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 18, 2025
Provide and implement an infection prevention and control program.
Corrected February 6, 2026 · Infection Control
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No harm found · C December 18, 2025
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected February 6, 2026 · Administration
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Immediate jeopardy · J June 26, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected June 17, 2024 · Infection Control
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Potential for harm · D January 30, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected March 7, 2024 · Resident Rights
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Potential for harm · D January 30, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected March 2, 2024 · Resident Rights
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Potential for harm · E January 30, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected March 1, 2024 · Nutrition and Dietary
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Potential for harm · D January 30, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 6, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 30, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 6, 2024 · Quality of Life and Care
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Potential for harm · E January 30, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected January 1, 2024 · Nursing and Physician Services
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No harm found · B January 30, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected March 5, 2024 · Resident Rights
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No harm found · B January 30, 2024
Provide activities to meet all resident's needs.
Corrected February 29, 2024 · Quality of Life and Care
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No harm found · C January 30, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected March 14, 2024 · Administration
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 26, 2024 | Fine | $15,646 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305061 · certified since April 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.